Home  »  Ascentive

Ascentive

Rating:
105 complaints

Ascentive Icon

Ascentive social reviews and reports. Join community by posting your own comments or complaints.

Ascentive News Update:

01/20/2011 - Ascentive LLC has been named as a defendant in a class action lawsuit filed in the United States District Court, Eastern District of Pennsylvania. The lawsuit alleges that Ascentive "has designed its software to defraud consumers by deceiving them into paying fees to fix fabricated and/or overstated computer problems." "In the simplest terms, Ascentive always claims that a user has PC errors, regardless of whether they exist o[r] not," as alleged by the class. Lead counsel is David Senoff with Caroselli, Beachler, McTiernan & Conboy.

01/04/2011 – The Washington State Office of the Attorney General reports that Ascentive LLC has agreed to refund thousands of Washington consumers under a settlement agreement with the State (The Attorney General's complaint against Ascentive)

Washington’s State Office of the Attorney General's website reports that as part of the settlement, Ascentive has “agreed to a number of restrictions on its marketing and billing practices.” In addition, Ascentive has agreed to:

  • "provide restitution to consumers who purchased both a backup CD and the company's Extended Download Service but did not use them. The Attorney General's Office estimates that about 5,500 consumers are eligible for refunds of about $17.90 plus tax”;
  • "pay a $20,000 civil penalty, plus $58,000 to reimburse the Attorney General's Office for attorneys' fees and legal costs"


State of Washington published online Ascentive's settlement agreement.

11/23/2010 - Ascentive LLC filed a preliminary injunction motion against PissedConsumer in United Stated District Court, Eastern District of New York contending that it is suffering irreparable injury to its brand and business reputation at the hands of PissedConsumer, as well as loss of revenue. - . PissedConsumer and its attorneys vehemently deny Ascentive's allegations and have opposed Ascentive's preliminary injunction filing, which can be read here.

Ascentive LLC, maker of Finallyfast software, is an U.S. company based in Philadelphia, Pennsylvania . The company offers a variety of products and services intended to eliminate spyware, malware and other undesirable programs which may exist on a user's computer. In addition, Ascentive sells a host of optimizing software products , which are intended to maximize the performance of a personal computer . Ascentive offers free trials for almost all of its products. In addition, the company provides software updates and replacements. Ascentive offers customer support as well. The company has reportedly received various awards and accolades from several industry publications.

Please be advised that all of the software developed by Ascentive LLC is protected by copyright laws and international copyright treaties.
Please try to contact Ascentive Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

Ascentive Complaints & Reviews

Ascentive Reviews

Anonymous
Ascentive - DO NOT DEAL WITH THIS COMPANY
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

I WAS HAVING PROBLEMS WITH MY HOME SYSTEM. FOUND THIS COMPANY AND DECIDED TO SEE IF THEY CAN HELP. I FELL INTO THERE TRAP AND BOUGHT A 3 YEAR LIVE SUPPORT. OK I'M ***. KNOW ...

#315821
May 01, 2012
34

Anonymous
Ascentive PC Speedscan
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

I got carried away with sweet marketing words describing how good was the pc cleaner.I downloaded the trial version & it produced a report saying my pc had 239 items which needed c...

#314776
Apr 26, 2012
72

9381946
Ascentive - finallyfast.com
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

Ascentive is a remote computer repair company. they are terrible!!! was having a problem accessing e-bay and i had heard on the radio an advertisement for finally fast .com they cl...

#305978
Mar 19, 2012
212

Anonymous
Don't believe a word Ascentive tells you.
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

In November of 2011, I entered into a verbal agreemrnt with Ascentive. Ascentive performed a cleanup of my computer and offered a 24/7 two year coverage program for $129.00 a mont...

#301858
Mar 03, 2012
232

Anonymous
Ascentive are crooks!
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

I went to renew my software with Ascentive and they double charged my credit card $29.995 twice! Their customer service is HORRIBLE and you wait on hold FOREVER! Their call center ...

#290616
Jan 20, 2012
228

Anonymous
Ascentive -Bad Cmmunication
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

Free Scan/Found 800 errors? To fix errors you had to buy service $29.95yr. special. Paid then called to activate waited 45 min on hold finally hung up. Called next day waited 20 mi...

#278085
Nov 29, 2011
291

Anonymous
I cannot log in using the name and pass word sent to me by Ascentive
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

I cannot get into the system using the name and pass word supplied by ascentive. what is the deal? This is the most frustrating program I have ever encountered. Every where I turn ...

#230482
Apr 03, 2011
771

Manager4
Ascentive - Unhappy withyour product !
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

I downloaded the ActiveSpeed order# 3104484977. The PC ScanAndSweep order#3102528597. ThePC SpeedScan Pro order #3102509946. I am not happy with any of these, Norton says my comput...

#225908
Mar 09, 2011
414

Anonymous
Ascentive - Will not do anything it says it will
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

My computer is slower than ever. It will scan but will not remove the junk files.My Internet stops responding. Sometimes I can't disconect, I have to turn my computer off.I...

#222441
Feb 18, 2011
298

Anonymous
Don't trust Ascentive LLC
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

This Started out to be $29.99 to clean up my PC,this is the worst crap I have ever encountered. It has done nothing help my PC after charging me more then $150.00. Now they are ask...

#214981
Jan 06, 2011
829

Momster
Ascentive & Fraudulent Credit Card Charges
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

We just got a call from our credit card company that Ascentive was trying to charge $59.95 onto our credit card. We never have purchased through them and whoever was tr...

#205709
Nov 04, 2010
632

Huntermt
Contact BBB on Ascentive Software
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

Ascentive charged our credit card without authorization. We repeatedly contacted them to have the charge removed. We then requested our credit card to withhold payment, but they c...

#204692
Oct 28, 2010
580

Pargan5
Ascentive - Charged my debit account for software i don't even have or didn't order,why are they allowed to do t
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

Imagine the frustration when you log onto your bank accpunt to find out some company was able to remove funds without your permission.something should be done about this,why is thi...

#200095
Sep 26, 2010
526

Gitarag
Ascentive software Bogus charges
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

Ascentive just removed $29.95 from my account also.I purchased their software a year ago and installed it with no results. I contacted them, They have a "live chat" tha...

#200021
Sep 25, 2010
405

Anonymous
Ascentive - Speed Scan Pro
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

I'm a retired man an I like computing. I compared many programmes, then I decided to buy Ascentive Speed Scan Pro. Just now another anti virus program decovered a virus in the ...

#199903
Sep 24, 2010
414

Anonymous
Ascentive software ruined my computer
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

I downloaded Ascentive into my computer thinking it would improve the performance. Not only it did nothing to improve the computer's performance, my computer stopped working t...

#198451
Sep 14, 2010
517

Rlbs1
Ascentive - PC Pro scan
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

I want this program taken off my computer immediately. rlbs1@sbcglobal.net Okay you want to play games I will contact the FTC and see what they have to say about dece...

#196182
Aug 28, 2010
670

Anonymous
Ascentive software is junk and then they want to charge a year later for the same junk
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

Looking at the number of complaints I would say this company has been ripping people off since they began.I wish I had seen the sight before I bought it.Not only buyer beware but b...

#189882
Jul 17, 2010
418

Anonymous
Ascentive - Garbage Software
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

To anyone considering buying speed scan pro, I would suggest you try someone else's software. Speed scan pro is garbage. And just like the old saying goes, "garbage in, garbage o...

#188991
Jul 10, 2010
476

Jtaylo61
Ascentive - This product does not work 2nd time around for me
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

Last year this product popped up on my screen. This time i decided to try it. When you start, it tells you to register some number. I spoke with someone in reference to this. I st...

#187444
Jun 27, 2010
379

Anonymous
Ascentive - I KEEP PAYING FOR UPGRADES BECAUSE WHAT I AM SENT, NEVER SEEMS TO BE SUFFICIENT.
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

I bought the ascentive package on the internet because my computer needed something. when i downloaded what i paid for, there was not enough information to carry out all the functi...

#182440
May 18, 2010
371

Anonymous
Ascentive - Made my computer run slower.
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

After down loading the software my computer ran slower. I was suckered in like many others and would like to have my money back as soon as possible. You can mail my check to 9531 L...

#181778
May 12, 2010
435

Mark7934
Ascentive - Finally Fast .com Is a rip off!
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

I ran a scan from them on my computer a year ago. that would be may of 2009. This Ascentive company says they are affiliated with finally fast. A year later they started debiting m...

#180185
Apr 28, 2010
1050

Anonymous
Ascentive - 6 Total Fraud Charges
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

I have had to call this company 3 times to get a total of 6 Fraud charges off my credit card. I have had no other fraud charges from any other company. I can't believe that any...

#180054
Apr 27, 2010
696

Anonymous
Ascentive - I didn't order software but they charged me
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

My credit card company notified me of a suspicious charge by Ascentive Llc on my credit card. I did not order this software! Yet, this company had my card number??? So ...

#177320
Apr 05, 2010
956

Pocon
How to file claims against Ascentive
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

While routinely checking my bank account transactions online, I have discovered an unauthorized charge of $59.99 from originating from Ascentive, LLC. I have never done, or planned...

#176728
Mar 29, 2010
750

Harryfee
Bought Ascentive "scan & sweep" yesterday and i can't use it
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

I bought ascentive "scan & Sweep" yesterday, because after a recommended scan i had "problems" that were "affecting my computer's performance". i didn't know i could try i...

#173708
Mar 06, 2010
618

Lilellen35
Ascentive - Fraud charged
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

I also got charged 29.95 for something I'm not sure of. I did almost two years ago buy this but did not authorize them to renew me. I tried calling the numbers I saw on this ...

#173053
Mar 01, 2010
708

Anonymous
Ascentive - Username is not accepted
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

I signed up for Ascentive 2/8/10, paid $42.90 on Visa card, and when I try to connect on web, my user name lala9730, which I printed out to be sure it was correct and when I try to...

#171802
Feb 19, 2010
268

Anonymous
Ascentive - Finally Fast is Fatal
5.0 201 Spring Garden Street Suite 400 PhiladelphiaPA19123 http://www.ascentive.com/support/contact_us/

When I originally downloaded the software, "finally fast" the only thing it did was slow down my computer more. Knowledgeable people said it was nothing but junk. Now they are tr...

#170966
Feb 11, 2010
1457
< Prev 1 2 3 4Next >
Reviews 1-30 of 105

Related Information

Software
Computer Software is important part of users computer experience. In todays world, when hardware becomes a commodity produced in mass, it is Software that makes a difference between success or failure of the product. Success of many recent initiatives in Hardware world is largely attributed to the success of the software platform: IPad, Android to name a few.

Featured Complaints