Ascentive Complaints and Reviews

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Ascentive
Main address: 201 Spring Garden Street 19123 Philadelphia PA
, (215) 320-6001, http://www.ascentive.com/support/contact_us/emailus_support.php?addonfaq=download_updates_h.php&t=&s
  • 114 complaints
  • $6K claimed losses
  • $53 average
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  • Sep 18
  • Desktop computers
  • Computer Repair
  • 33

I needed to have my computer repaired and a friend suggested Ascentive. I contacted them and upon completion of the supposed repair, they offered me a 2 or 3 yr contract price. I am a widow and can not afford the contract price, so I asked to pay simply for the repair. The offer was refused and the Ascentive employee has since threatened to come to my home and take the computer. He has also... Read more

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  • Jan 29
  • Desktop computers
  • Credit Card Charges
  • 65

Charged $240 on the credit card. This was supposed to cover support for three years. Had me install and download all sort of software that kept reporting issues. Ultimately, they connected to the computer and did things that caused it not to be able to boot anymore. They said they couldn't do anything there and I had to contact someone someone local to fix. I canceled my account and requested a... Read more

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  • May 02, 2013
  • Software
  • Ascentive Finallyfast
  • 54

I tried to contact Ascentive at their posted customer service email address after they charged for a service we no longer wanted. Their email address does not work, it bounced. Their 800 number gets you on indefinite hold, their cancellation web site added text to my email that would have made me give up claims for payments I wanted to cancel. I will try to get my charge card to delete the... Read more

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  • Feb 25, 2013
  • Software
  • Goodland, Kansas
  • 1
  • 1
  • 64

ascentive removed money from my account without my permission,when i asked to close this account with them i was given the runaround. this software has put a virus on my computer,and their employs can't figure out was dissatisfied with this software because it's a "GREAT PRODUCT.'i beg to differ with them on that respect.LIKE *** IT IS!!!!!!!!!!!!!!!!! also when asked today after waiting for the... Read more

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  • Aug 21, 2012
  • Software
  • Los Angeles, California
  • Pc Speedscan Pro
  • 1
  • 1
  • 169

Bought PC Speedscan Pro, before they would turn it on I got a tech/salesman who that told me they needed access my PC to install, had me download a program so he could access my PC, big mistake, he scand/looked at my PC and told me I had viruses or Trojans, showed me how my PC was being affected/running. Said that I could have a Tech from Ascentive fix my PC on a Service Contract for over... Read more

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  • Jul 01, 2012
  • Software
  • Washington, District Of Columbia
  • Ascentive Softwear
  • 63

Someone took money out of my bank account with out permission.This has happened before an a message was to be put on my account that I was to be notified and give my permission before any money was taken out of my account.As of this tacken place I do not want any ascentive products of any kind and if you have installed anything on my new computer with out permission take if off now and place the... Read more

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  • May 19, 2012
  • Software
  • Jackson, Mississippi
  • Unsatisfactory Service
  • 88

After a scan provided by Ascentive I I signed up to "remove junk files" _ Charge $29.99. Offer to fix register errors -- another charge of $29./99. Offer to speed up slow computer - another $29.99. Offer to get fix " trojen horse" by "microsoft.tech. support" guaranteed for two years - first of 3 installments with first being $129. I am requesting cancellation of ll Ascentive programs... Read more

Was this review helpful? 0 1

     

  • May 01, 2012
  • Software
  • Bolingbrook, Illinois
  • Live Support
  • 2
  • 2
  • 98

I WAS HAVING PROBLEMS WITH MY HOME SYSTEM. FOUND THIS COMPANY AND DECIDED TO SEE IF THEY CAN HELP. I FELL INTO THERE TRAP AND BOUGHT A 3 YEAR LIVE SUPPORT. OK I'M ***. KNOW THEY CHARGED ME 4 TIMES FOR A SOFTWARE ONTOP OF THE SUPPORT. I NEVER ORDERED THE SOFTWARE. CALLED AND COMPLAINED AND I CANCELLED ALL SERVICES DUE TO THEM CHARGING MY ACCOUNT WITHOUT MY KNOWLEDGE. I WAS TOLD THAT I WOULD... Read more

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  • Apr 26, 2012
  • Software
  • Irvine, California
  • Pc Cleaner Trial Version
  • 1
  • 1
  • 62

I got carried away with sweet marketing words describing how good was the pc cleaner.I downloaded the trial version & it produced a report saying my pc had 239 items which needed cleaning. I tried to clean but then it wanted $99- as opposed to 40days free trial claim.I did not buy it & now I am stuck with it. The *** thing keeps popping up every now & then which interferes with my work. I have... Read more

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  • Mar 19, 2012
  • Software
  • Washington, District Of Columbia
  • Remote Computer Repair
  • 1
  • 1
  • 129

ascentive is a remote computer repair company. they are terrible!!! was having a problem accessing e-bay and i had heard on the radio an advertisement for finally fast .com they claim to fix your computer problems over the phone. i called them and a represenitive accessed my computer and was pointing a bunch of spy host and viruses in my computer. i asked if that could be my problem accessing... Read more

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