Ascentive - Did not open account for me in spite of my payment

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Did not open account for me in spite of my payment

Aug 5, 2008

Ascentive complaint

Ascentive software offered to increase the speed of my computer and improve my service.

I paid 29.95 by credit card, but have never been sent an password by email as promised. I sent an email to "customer service" and the information given me was they would "get back to me in one business day."

It has now been 5 days, (two of them "business") with absolutely no response.

The promo and log-on keep coming up, but I have no way of logging in.

I want my money back and wish I had never attempted to "improve" my situation.

I am elderly, retired, frustrated, and don't know what to do next.

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Comments (1)

1. Written by john castro, on 12-01-2009 20:49

i have asked to rec my money back .and had no response!! i have a 30 day free trial. and i would like to cancel. and please send my money back ...thank you john castro

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