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Home  »  Consumer Reviews  »  Software  »  Did not open account for me in spite of my payment
Did not open account for me in spite of my payment
Aug 5, 2008
Ascentive complaint
Ascentive software offered to increase the speed of my computer and improve my service.

I paid 29.95 by credit card, but have never been sent an password by email as promised. I sent an email to "customer service" and the information given me was they would "get back to me in one business day."

It has now been 5 days, (two of them "business") with absolutely no response.

The promo and log-on keep coming up, but I have no way of logging in.

I want my money back and wish I had never attempted to "improve" my situation.

I am elderly, retired, frustrated, and don't know what to do next.

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  Comments (1)
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1. Written by john castro, on 12-01-2009 20:49

i have asked to rec my money back .and had no response!! i have a 30 day free trial. and i would like to cancel. and please send my money back ...thank you john castro

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