Ascentive Reviews and Complaints
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Ascentive in Anchorage, Alaska - Finally Fast .com Is a rip off!
I ran a scan from them on my computer a year ago. that would be may of 2009. This Ascentive company says they are affiliated with finally fast. A year later they started debiting my account for $29.95 a month for ,what they said, was 2 programs that I signed up for. I know this is not true. the fact that they are so hard to get a hold of just shows that they are a not a honest company and Im sure they do this kind of scam in hopes that people will not pay attention to there accounts. I told the man I finally talked to (John M.)to give me my account info and he could or would not tell me my sign in or password. BECAUSE I DID NOT SIGN UP FOR IT!IT IS A CROCK!I cancelled through him and he said they would reimburse me the money. I will not hold my breath.I have to cancel my debit card to be sure.
Ascentive in Purchase, New York - 6 Total Fraud Charges
I have had to call this company 3 times to get a total of 6 Fraud charges off my credit card. I have had no other fraud charges from any other company. I can't believe that anyone stole my credit card number just to try to get copies of this joke of a program. I have read at least 15 other reviews with the same problem. I am now going to file a criminal report as advised. Hopefully all that have had this problem will do the same so maybe this company will wake up and fix this issue with the billing.
Ascentive in Houston, Texas - I didn't order software but they charged me
My credit card company notified me of a suspicious charge by Ascentive Llc on my credit card. I did not order this software! Yet, this company had my card number??? So I refused the charge and changed my card number. I figured that they must have obtained my credit card number in some fraudulent way. It is a hassel for me ... but at least they didn't get my money for something I didn't order! Thank goodness for American Express. They have an algorithim in their software that apparently notices lots of charges to their customers and that looked suspicious to them.
While routinely checking my bank account transactions online, I have discovered an unauthorized charge of $59.99 from originating from Ascentive, LLC. I have never done, or planned to do business with the said company. I have immediately notified my bank that the...
Bought ascentive "scan & sweep" yesterday and i can't use it
i bought ascentive "scan & Sweep" yesterday, because after a recommended scan i had "problems" that were "affecting my computer's performance". i didn't know i could try it for free. since my purchase, i haven't been able able to use the program i bought (unable to connect). i've contacted customer twice and the problem hasn't been resolved. yesterday, i chatted with support and they sent an e-mail with instructions to fix the problem. not only did it not fix the problem, i encountered different problems. today, i contacted support, again. as i was chatting with support, the session was ended (not by me) as i was typing.
Ascentive in Augusta, Maine - Fraud charged
I also got charged 29.95 for something I'm not sure of. I did almost two years ago buy this but did not authorize them to renew me. I tried calling the numbers I saw on this site but they do NOT let you talk to anyone they say you need to go to website and email. I did this and now awaiting a response. if they do NOT take the charge off I will be filling fraud charge against them. this is so wrong !!!! nobody should be allowed to take from credit card without owner approval very pissed off !!!
Ascentive in Lady Lake, Florida - Username is not accepted
I signed up for Ascentive 2/8/10, paid $42.90 on Visa card, and when I try to connect on web, my user name lala9730, which I printed out to be sure it was correct and when I try to connect, it is rejected as invalid user name. So consequently, I do not feel I have had any benefits from this program. Also received PC speed scan cd which does not play. So am very upset to have more frustration than I had before signing up for this service. HELP Please correct this situation as soon as is possible.
Ascentive in Cleveland, Ohio - Finally Fast is Fatal
When I originally downloaded the software, "finally fast" the only thing it did was slow down my computer more. Knowledgeable people said it was nothing but junk. Now they are trying to automatically renew the product. I called and talked with an agent who said the charge would not pass and a couple of days later an agent called and said our credit card account would be charged. If measures continue, I will have to use the credit card company's rules to deny the charge. It would be much simpler to have creditable sources check out the program and write a review.
Ascentive in Gilbert, Arizona - Made me an unhappy customer
we are not happy with Accentive performance center, we tried out a free trial & was not pleased. I've not been able to remove your program. Every time we boot up, you keep comming up on my computer screen with, let us free up your errors, etc. etc. etc.with addtional products to try. Sir: this is over kill. Please e-mail me on what I can do. I also went thru all of my programs & you don't appear, ON add & remove I feel this should not bee a large problem unless you make it so. thank you firstname.lastname@example.org
I do not know how this program got on my computer. I went to add/remove in control panel and I thought it was gone. A week later it showed up again, now I cannot get rid of it this company need to admit that this program does not work and offer solutions to the consumers. Also, I think we should ban together and introduced a lawsuits. We as consumers should be treated much, much better than this. Is there anyone out there having this problem or a similar problem and can offer some advice please contact me or post it on the board. Thanking you in advance.
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