boutepa
map-marker Cleveland, Ohio

Company must assist me in retrieving info pertaining to my account

i signed up 3/22/09 @ about 11am. i wasn`t supplied my password.i always use the same username for all my computer access programs. i went to try to retrieve my password but was told that `no corresponding user was found`. ***!!! i only hope that i will not be charged for a service that your company is preventing me from using. i will gladly supply my download ref# &/or transaction ID if required. hopefully, my name & the date of sign-up will suffice. however i will supply this info if needed. my e-mail address is boutepa@***.akron.oh.us sincerely, paul bouterse
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Benedetta Kui
map-marker Henderson, Kentucky

Ascentive is a complete ripoff the programs does not work and they will not give me a refund

I ordered ascentive software to help improve my speed on my computer. it turned out it made it worse. i was then offered other programs but none of them worked and they would not refund my money.i only used the program for twelve days and i t was not what they said it was this company needs to be turned in to the better business bureau because they are selling products that donot work. i ordered the pc scan and sweep software on feb.18th 2009 with a free ten day trial and during the whole time i was having problems and was not satified but they continued to let me try other software but none worked.
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Loss:
$29
1 comment
Guest

hmmmmmmmm lets see. You paid for a software that Microsoft offers for free. On top of that you can find so many freeware and open source programs to do the same FOR FREE!

Most of them don't work when you surf ***, have a huge primary partition, have a million files saved to your desktop, on and on and on.

What you need to do is open a web browser. You have one open if you are reading this. In the address bar type www.google.com You want to make your PC faster? Buy a new one. Then learn how much HDD space you need for your OS. Shrink it. Then create a new partition and save your files there. Install your 100 games there. Install your sys progs to your primary part BUT NOTHING ELSE.

Anonymous
map-marker Minneapolis, Minnesota

Ascentive software's popup ads

My computer was running slow. I was unable to listen to my favorite audio stream. I was told that I needed to clean the register. I found Asentive's website in a search and I purchased Ascentive's register cleaner it failed to correct the problem. I has previously downloaded Microsoft's junk file remover. I constantly get popup's from Ascentive saying that I have 5411 junk files that need to be removed. These are just ads from Ascentive. The aforementioned number continues to show up, even though I got the Microsoft junk file remover to work. I'm looking for a way to turn off their annoying popup ads
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kaiya R
map-marker Portland, Oregon

Took my cash, sold some BS! Ruined my computer,won't let me cancel. Have my personal info!

I am very upset with this company. Every thing you click to get help is a loop. I WAS SO ***, in not doing any research on the product before they have my personal info includeing credit card # with pending charges they KEEP ADDING I DID NOT ORDER!! I put this on my computer it ruined it and it made my computer more screwed up than it already was in the first place. I am very concerned that they will keep charging me and I can't even sue! This is a SCAM! DO NOT BUY FROM THEM AT ALL!! BEWARE BUYERS!
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Loss:
$60
Jennifer O Uuk
map-marker Eugene, Oregon

I think we should get together to file a class action suit against them!!!!!

I've been trying to get my $47.95 back for a week! I told them I want my money back or I am contacting the Attorney General! They seemed to be assisting me at first, but aren't! They say they can't find my order. Now I would like to know if anyone would like to stand with me to go after them! Anyone game? I am going to let everyone I know, about Ascentives bogus ways! Are you with me? We probably won't get our money back, but maybe we can stop them from doing this to others!!!!!!! :o)
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Loss:
$47
Anonymous
map-marker San Ramon, San Jose

Virus aparently accompanied download

after downloading ascent programs, my computer would not work properly. I had to take it to a shop and they charged me $45.00 to remove ascent programs and they said that my computer had developed a virus. A real ripoff. I hope that they don't charge my credit card anymore and that they clean up their act before the class action suit gains momentum. I was a fool to give them my credit card number and to believe their propaganda that they could speed up my computer. I hope others read the reviews and don't fall victim to their stuff. Regards, Jack
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1 comment
Guest

A company called secureremotesupport.com assists people and removed virus malware and spyware threats. They are a great company to look at to get a quote for your paticular removal.

esepterra
map-marker Eugene, Oregon

FINALLY FAST *** DO NOT USE WARNING!!!

Finally fast proclaims to help speed up your machine this software actually writes a loop file into your system that will make your system have a popup everytime you load it or if you decide to shitcan the software it writes itself and then initiates. I removed this by restoring the system to a state before the software was initiated or installed. I also had to do a complete maintainance on the machine to clear it of the *** that this software put on when it installed.. It contains 2 trojans I know of which are easy to get rid of and 2 unknown ones that I found out about from a friend that said they originated in China. The 2 chinease ones were deleted by my virus program. I used a system mechanic software to help remove the clutter this left behind and restored the system to better then before proformance without all the hassle and *** this company is pushing.. Geez I guess it comes down to money being at the heart of it all.
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2 comments
Guest

DO NOT BUY OR DOWNLOAD PERIOD!!!! It put a major VIRUS "ALUREON" on my computer and it took me 4 days to find out what it was and had to get a TDSS killer to get the ***damned thing off my computer.

Almost crashed it, but I was so pissed!! I bought the pc scan and sweep and my computer just totally went bonkers!! My norton kept popping every few minutes saying someone was attacking my computer, over and over. Even after I uninstalled the ascentive software, it left this horrible virus!!!

I just had an online chat with them and they are suppose to give me a refund!! But we'll see.

I told them I was reporting them to the BBB if I didn't get my refund for paying for a VIRUS! Jeeze, these people need to be stopped!!

Guest

Yes-DO NOT USE!!!!!!! took me three days to get this *** off my machine and I had paid the $29.95 hoping to get rid of it.

It got worse trying to sell me two more programs.Finnaly bought Mcafee and got rid of it.

Guess what no refund. RUN AWAY DO NOT USE!!!

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Anonymous
map-marker Cedar Falls, Iowa

THEY SOLD ME SOME ***!!!

These people don't answer mail and their phone is always busy. I know I'm computer ignorant, but my kids aren't!! How do I get a refund or get the program to work? I'm getting more spam now than I was before using their products and my computer is slower than ever! Can anyone spell or explain class action lawsuits or where is the consumer fraud division? I smell rat and have a suspicion that I and a lot of others have been had, mislead and bamboozeled. Who gave Ascentive all these accolades any *** way, and are they on the up and up?
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2 comments
Guest

BUNCH OF ***. COULD NOT REMOVE AFTER FREE SCAN HAD TO REDO TO A EARLIER DATE.

JUST A BUNCH OF *** ***. NO ONE RATED THESE ***.

I WOULD LIKE TO POUND THE *** OUT OF THIS OWNER. WAS ON THE PHONE LINE ONE HOUR AND NOONE ANSWERED.

Guest

You are not alone we too bought into this ***. The laptop hasn't worked since, so yes we too feel the impact of this questionable site.I agree where is the justice for us who bought into this????? CARMA????

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Anonymous
map-marker Idaho Falls, Idaho

My computer is okay I've paid over $70 and you still wnt. more your programs will not complete tasks

paid $70 still does notwork and you want more cancel and refund my money.........do you understand ripoff attorneys do YOU that what i think so you think you can screw people with a one hundred word min why even continue this outrage aw as it is a rip off never seen on a internet site you must stop this *** as it is going to be a continued hassle for your company it seems to me that it would be easier to just give your product to us a make it really work.
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crash Qsy
map-marker San Jose, California

ASCENTIVE

I pay $30.00 for a program that tells me 2 spend another $90.00 just so i can fix this stupid pc!!! what the #@%**&#$ that is bull@#$% who do i bit@# at? johnbarbour@***.com HELP-HELP-HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!AFTER HOURS OF TRYING I GOT NOTHING! sOME STUPID SHI* ABOUT FINNALY FAST? this *** the big one. I pay $30.00 for a program that tells me 2 spend another $90.00 just so i can fix this stupid pc!!! what the #@%**&#$ that is bull@#$% who do i bit@# at? johnbarbour@***.com HELP-HELP-HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!AFTER HOURS OF TRYING I GOT NOTHING! sOME STUPID SHI* ABOUT FINNALY FAST? this *** the big one.
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Loss:
$30
Anonymous
map-marker Brooklyn, New York

Finallyfast software ***!!!

I just paid 29.95 for the first step of Finallyfast software and now they want another 29.95 for the second step.Didn't they offer it for free?! Every time I turn my comp on I see the same offer of the second step again and again.Also they notify me that my comp is error free, but few seconds later an error pops up on the screen. Please don't spend your money and time on it, and don't make the same mistake I did! Now I really pissed off and I want my money back!!!
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Loss:
$29
4 comments
Guest

I paid $29.95 twice for 2 progams I was told that I would have to buy a progam for $129.95

because my computer would not download the progams.I told them to cancel everthing and put back the money into my account,I am still waiting for my refund.

Guest

It is so frustrating. I paid for this after seeing the commercial for "Finally fast.com".

well, after downloading this, more progams appear, making one believe that the total package cannot be complete without the download of these extra programs. The program does abolutely nothing for my computer for the 40-50 dollars I spent.

I am angry for falling into this trap, and more angry that I believe it is slowing my computer down, if anything. IWOULD ADVISE AGAINST DOWNLOADING THIS PROGRAM, OR PAYING FOR IT.

Guest

this is pure *** tried to get my money back and alli got was runaround now they are emailing me telling my stuff is about to expire big ***

Guest

And they even have the guts to advertise on cable TV. Fake companies like these shoudl be sued to extinction.

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Anonymous
map-marker Auckland, Auckland

Faulty products & invalid charges

I sure am pissed. 1) I contracted to pay $29 & a bit; instead, I have been charged $47 for each of the two following orders: Order Reference Number 186064**** & " " " 186061**** 2) When I downloaded each item, my computer 'froze'. I could not install the products; fortunately some off-line programs worked and I was able to delete the products by using the control panel and 'add or remove programs'. 3) So, these Ascentive products are of no use to me and I wish you to refund all of my money as soon as possible. WhAT a ahame - I'm sure they would have been great if I could have gotten them to work. Looking forward to the refunds: With thanks T M Loftus
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1 comment
Guest

I can tell you that they probably will not refund your money since they sell unlimited downloads for an extra $5 or $10. If you don't buy the unlimited downloads then whatever happens after you download it the 1st time is your problem. Sucks, i no, but that's the way it is and ascentive is not the only company who does that.

randy v Ykl
map-marker Seattle, Washington

Ascentive software / FinallyFast.com contains a major virus

Be careful to stay away from this company and their software and tell your friends about the FinallyFast.com TV ad. The software when installed attempts to install a virus and my anti-virus software Avast caught it before it took over my machine. I had done this once and made the mistake, having to clean up my system as a result of the virus raising havoc on my machine. I had forgotten the name of the company and the ad. It is easy to get roped into any kind of software that might help do a clean up and improve the performance on your system. Whatever you do stay away from this product. It contains a bad virus and will make things difficult to use and get rid of and to clean up unless you have the experience like i do, 35+ years. I wish i could sue this company for selling a product and knowing so, with a virus in it. Stay away from any Ascentive Software product or http://finallyfast.com. Respectfully, randy
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Loss:
$39
3 comments
Guest

A company called secureremotesupport.com assists people and removed virus malware and spyware threats. They are a great company to look at to get a quote for your paticular removal.

Guest

Well, let's return the favor ;)

Guest

The IQ site on your website is very sneaky. People had better read all the fine print before they find themselves roped into a costly contract. Don't you monitor your own site?

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weezer F
map-marker Rice Lake, Wisconsin

No support

I want support and I get nothing these people talk the talk but let you down with no support, how come they don't have a number to call? I have tried to get help and have heard nothing I bought 5 products from them and this is the way you get treated, makes you mad as ***. I havn't had any time to check out the speed of my system, It tells you that you are faster but are you any faster? I don't think so not for the price they get for the software, it looks like a rip to me.
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Loss:
$29
2 comments
Guest

I called and had a hard time getting through but, I did get the voice mail of Chip Taylor with ascentive and left a message. Just call the number 215-468-**** press option 9 and enter 82.

this will direct you to this Chip Taylor. I just called after hrs. so I am waiting for a response. If I here back I will return to post more here.How to Report Fraudulent CompaniesContributor By V.

ImanieHow Contributing Writer Article Rating: (0 Ratings) Fraudulent activity occurs in many different ways, whether it is via the Internet, telemarketing scams or from businesses that actually utilize a physical address. If you have been a victim of fraud, there is no guarantee that you will be able to recover your money. However, you can take action. And by taking action, you can help to prevent the perpetrator from scamming other individuals..EmailPrint ArticleAdd to Favorites Flag Article .Difficulty: Moderately EasyInstructions.Internet and Telephone FraudStep 1Gather as much information about the company as possible.

Some of the information that will be helpful include the name of the business, any contact information for the business, what transpired, the name of the person with whom you spoke, the product you purchased, the purchase price and the method of payment.Step 2Visit the National Fraud Information Center (NFIC) Web site and complete their fraud report form. If you do not wish to submit the report online, you can also mail a fraud report to them. Call them at (202) 835-**** if you are a law enforcement officer wanting to report fraud to the NFIC.Step 3Report Internet crime to the FBI by visiting the Internet Crime Complaint Center Web site at www.ic3.gov/default.aspx and completing the online form.Brick and Mortar FraudStep 1Contact the Better Business Bureau (BBB) to report fraud that occurred from a company that has a physical address. This should be the BBB in the city and state in which the company is located, not the BBB where you are located.Step 2Report the fraud to your state attorney general's office.Step 3Visit the Federal Trade Commission (FTC) Web site to report fraudulent activity via their electronic "Complaint Assistant" form.

When you complete the form, the information also will be transmitted to the FBI.Step 4Report the fraud to your creditor or banking institution if you utilized your credit card or checking account to pay for goods or services. By reporting the fraud immediately, you may be entitled to recover some or all of your money.

Guest

to all those who paid for this ***-ware and would like to tell them whats what, i did my own detective work to getting their address, and fax; (these were posted on their website without a regular phone number) but to save everyone the risk and hassle of doing it, i managed to get the regular phone number (automated; figures..) here it is...

ascentive

201 spring garden st. suite 400

philadelphia, pa 19123

phone: (215) 468-****

fax: (215) 320-****

have fun tellin' em off!!!!!!!!!!! :grin 8)

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Anonymous
map-marker San Antonio, Texas

Ascentive Software

This product doesn't work! They took my money and now won't answer me. Beware! The phone number I saw earlier is now removed from their website. No matter, it was constantly busy anyway. Probably with complainers. I saw their ad on TV for a few short days so I thought they were legitimate... Guess not. I've sent them several emails of which I've recieved no reply whatsoever. Ibought the first product for $29.95, and when it didn't work they recommended the "internet Optimizer". I then bought that for $59.95 hoping it would help. It didn't. They also charged me $4.95 for some sort of "back-up guarantee" that would enable me to redownload the product if I lost it. Major alarms should've went off in my head for that one, but being the trusting person that I am I went for it. Don't be suckered by these guys, I was.
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1 comment
Guest

Thank you very much for your feedback on this product! I was on the fence about whether or not to purchase it because I am ALWAYS skeptical and now I see that my "checking out" the reviews on this product was well worth my time and money.

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