Ascentive Reviews and Complaints
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Refusal to take a repair contract with Ascentive and the threat from the Ascentive Tech that resulted
I needed to have my computer repaired and a friend suggested Ascentive. I contacted them and upon completion of the supposed repair, they offered me a 2 or 3 yr contract price. I am a widow and can not afford the contract price, so I asked to pay simply for the repair. The offer was refused and the Ascentive employee has since threatened to come to my home and take the computer. He has also disabled the computer, so that I can not use it. I am now using a neighbor's computer. I have notified the local police department and the IC3 Section of the FBI. When I calm down, I will notify the Better Business Bureau. This type of behavior is unacceptable in a country like the US.
Ascentive - Charge your CC, break your computer
Charged $240 on the credit card. This was supposed to cover support for three years. Had me install and download all sort of software that kept reporting issues. Ultimately, they connected to the computer and did things that caused it not to be able to boot anymore. They said they couldn't do anything there and I had to contact someone someone local to fix. I canceled my account and requested a refund, and was told told I'd get one... only to be denied later. Do not use this company under any circumstances - unless you like to hand over your hard earned money.
Ascentive does not allow order cancellation
I tried to contact Ascentive at their posted customer service email address after they charged for a service we no longer wanted. Their email address does not work, it bounced. Their 800 number gets you on indefinite hold, their cancellation web site added text to my email that would have made me give up claims for payments I wanted to cancel. I will try to get my charge card to delete the charges because Ascentive is completely unresponsive. Needless to say that I will not get any more of their services because I can not afford the time to get companies like this off my back.
Ascentive Customer Care
Ascentive in Goodland, Kansas - Vicki butts
ascentive removed money from my account without my permission,when i asked to close this account with them i was given the runaround. this software has put a virus on my computer,and their employs can't figure out was dissatisfied with this software because it's a "GREAT PRODUCT.'i beg to differ with them on that respect.LIKE *** IT IS!!!!!!!!!!!!!!!!! also when asked today after waiting for the return to my account,it had to be my banks fault! i've spoken to my bank three times about the money and it isn't there,period. i know my bank isn't witholding the truth from me.
Bought PC Speedscan Pro, before they would turn it on I got a tech/salesman who that told me they needed access my PC to install, had me download a program so he could access my PC, big mistake, he scand/looked at my PC and told me I had viruses or Trojans, showed me...
Ascentive in Washington, District Of Columbia - Taking money out of my account with out permission.Rodney Strickland Anerdeen Ms.
Someone took money out of my bank account with out permission.This has happened before an a message was to be put on my account that I was to be notified and give my permission before any money was taken out of my account.As of this tacken place I do not want any ascentive products of any kind and if you have installed anything on my new computer with out permission take if off now and place the money back in my account now it did not take days to take it out so but it back now.Rodney Strickland Aberdeen Ms.
After a scan provided by Ascentive I I signed up to "remove junk files" _ Charge $29.99. Offer to fix register errors -- another charge of $29./99. Offer to speed up slow computer - another $29.99. Offer to get fix " trojen horse" by "microsoft.tech. support"...
I WAS HAVING PROBLEMS WITH MY HOME SYSTEM. FOUND THIS COMPANY AND DECIDED TO SEE IF THEY CAN HELP. I FELL INTO THERE TRAP AND BOUGHT A 3 YEAR LIVE SUPPORT. OK I'M ***. KNOW THEY CHARGED ME 4 TIMES FOR A SOFTWARE ONTOP OF THE SUPPORT. I NEVER ORDERED THE SOFTWARE....
I got carried away with sweet marketing words describing how good was the pc cleaner.I downloaded the trial version & it produced a report saying my pc had 239 items which needed cleaning. I tried to clean but then it wanted $99- as opposed to 40days free trial claim.I...
ascentive is a remote computer repair company. they are terrible!!! was having a problem accessing e-bay and i had heard on the radio an advertisement for finally fast .com they claim to fix your computer problems over the phone. i called them and a represenitive...
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