New Reviewer

Taking money out of my account with out permission.Rodney Strickland Anerdeen Ms.

Someone took money out of my bank account with out permission.This has happened before an a message was to be put on my account that I was to be notified and give my permission before any money was taken out of my account.As of this tacken place I do not want any ascentive products of any kind and if you have installed anything on my new computer with out permission take if off now and place the money back in my account now it did not take days to take it out so but it back now.Rodney Strickland Aberdeen Ms.
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#1089620

Same thing has happened to me. I have NEVER heard of this company and was notified that my account was overdrawn due to a purchase with Ascentive.

Alliance. I am NOT happy and would like to know how the *** they received my account info!!!

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#328589 Review #328589 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Deceptive claims & unsatisfactory service

After a scan provided by Ascentive I I signed up to "remove junk files" _ Charge $29.99. Offer to fix register errors -- another charge of $29./99. Offer to speed up slow computer - another $29.99. Offer to get fix " trojen horse" by "microsoft.tech. support" guaranteed for two years - first of 3 installments with first being $129. I am requesting cancellation of ll Ascentive programs including microsoft.tech.support along with a refund of all credit card chrges. I find the promotion provided by Ascentive is decep[tive/moisleading and not siupported by performance.Wm. C. McQuinn, M.D.
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#319494 Review #319494 is a subjective opinion of poster.
Location
Jackson, Mississippi

DO NOT DEAL WITH THIS COMPANY

I WAS HAVING PROBLEMS WITH MY HOME SYSTEM. FOUND THIS COMPANY AND DECIDED TO SEE IF THEY CAN HELP. I FELL INTO THERE TRAP AND BOUGHT A 3 YEAR LIVE SUPPORT. OK I'M ***. KNOW THEY CHARGED ME 4 TIMES FOR A SOFTWARE ONTOP OF THE SUPPORT. I NEVER ORDERED THE SOFTWARE. CALLED AND COMPLAINED AND I CANCELLED ALL SERVICES DUE TO THEM CHARGING MY ACCOUNT WITHOUT MY KNOWLEDGE. I WAS TOLD THAT I WOULD HAVE THE MONEY BACK IN MY ACCOUNT WITH IN 5 TO 7 DAYS. WELL IT HAS BEEN 15 DAYS AND I HAVE NO MONEY AND THEY WANT TO CHARGE ME AGAIN, SO I JUST GOT OFF THE PHONE AND THEY DO NOT CARE ABOUT THE CONSUMER. WHEN YOU CALL YOU ARE CALLING A CALL CENTER. THIS ONE WAS IN THE PHILLIPIENS. THEY GAVE ME THE SAME STORY THAT I WILL HAVE THE MONEY IN 5 DAYS. THE CORP. OFFICE IS IN PHILLY AND THEY WILL NOT GIVE THE NUMBER. SO IF YOU ARE AS *** AS I AM GO AHEAD AND PURCHASE SOMETHING FROM THEM, SO I DONT FEEL LIKE THE ONLY *** IN THE WORLD
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#517497

Their corporate number is 215-320-**** (dial Ext 111 to reach the CEO).

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#478727

I'm sorry but you are not the only one got screwed. I worked for them and they haven't paid me either. They treat customers like *** and they treat their emplyees treat like *** too.

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#315821 Review #315821 is a subjective opinion of poster.
Location
Bolingbrook, Illinois
Loss
$589

Ascentive PC Speedscan

I got carried away with sweet marketing words describing how good was the pc cleaner.I downloaded the trial version & it produced a report saying my pc had 239 items which needed cleaning. I tried to clean but then it wanted $99- as opposed to 40days free trial claim.I did not buy it & now I am stuck with it. The *** thing keeps popping up every now & then which interferes with my work. I have tried to remove it but in vain. This company is nothing but a scammer & wants to generate revenues by defrauding consumers .BEWARE do not rely on the product.
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#471643

None of those programs work. They also have programs for registry cleaning.

All those programs do is cause ur pc run really slow and intefere with the other important programs on the pc... I learned this the hard way too

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#314776 Review #314776 is a subjective opinion of poster.
Location
Irvine, California
New Reviewer

Ascentive - finallyfast.com

ascentive is a remote computer repair company. they are terrible!!! was having a problem accessing e-bay and i had heard on the radio an advertisement for finally fast .com they claim to fix your computer problems over the phone. i called them and a represenitive accessed my computer and was pointing a bunch of spy host and viruses in my computer. i asked if that could be my problem accessing e-bay and she told me it was. believing her i asked what it would cost to fix it. she said they have a 1,2, or3yr. service plan. i bought the 1yr. for $239.00. they erased all my files, did not fix the e-bay problem and will not refund any of my money. scam-scam-scam
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#517503

Call your bank and tell them that you did not authorize the charges and want them removed from your account - if the bank refuses to do so, threaten them that if they don't remove all of the charges that you will close your bank account(s) with them - don't use that threat unless they tell you the won't remove the charges. A lot of banks don't feel like dealing with the hassle so they will tell you then can't do it so you may have to make idle threats!).

Some banks will make you fill out a form, some will take your info over the phone. And as an added bonus, if you get your money back that way, Ascentive gets hit with fines and penalties from the credit card company for each charge your bank reverses!

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#305978 Review #305978 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Don't believe a word Ascentive tells you.

In November of 2011, I entered into a verbal agreemrnt with Ascentive. Ascentive performed a cleanup of my computer and offered a 24/7 two year coverage program for $129.00 a month for three months. In addition they sent me software that I didn't order for an additional $42.50. This was charged to a credit card. Since the initial verbal order, I have talked to five customer service reps at Ascentive who promised to send my cancellation request to the business office and I would be notified by e mail that my cancellation was being processed and a refund would be in order. To date, (march, 2012), nothing has happened. I was forced to cancell my credit card to avoid a third charge, and am working with the credit card company. I am deluged on a daily basis with Ascentive ads. I think this is a big scam being run from India, as all of the service reps and technicians speak with a very heavy Indian dialect, very difficult to understand and totally oblivious to the customers needs. They need to be put out of business.
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#489438

I am in same boat!

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#301858 Review #301858 is a subjective opinion of poster.
Location
Brevard, North Carolina

Ascentive are crooks!

I went to renew my software with Ascentive and they double charged my credit card $29.995 twice! Their customer service is HORRIBLE and you wait on hold FOREVER! Their call center is in some craphole in India and you can barely understand these *** I too was told that I have errors on my computer and that they wanted to charge me $283.00 for a service plan that I did not need! Buyer beware, these Indians are corrupt! Goto cnet.com and get all the free software you could ever need and never have to pay for it again with these ***
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#517499

You can also call your bank and tell them that you did not authorize the charges and want them removed from your account - if they refuse to do so, threaten them that if they don't that you will close your bank account(s) with them. Some banks will make you fill out a form, some will take your info over the phone. And as an added bonus, if you get your money back that way, Ascentive gets hit with fines and penalties from the credit card company for each charge your bank reverses!

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#441091

You are a prejudiced ***. Perhaps if you went to school, you wouldn't get double charged twice. *** retard

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#290616 Review #290616 is a subjective opinion of poster.
Location
Henderson, Nevada
Loss
$29

Ascentive-Bad Cmmunication

Free Scan/Found 800 errors? To fix errors you had to buy service $29.95yr. special. Paid then called to activate waited 45 min on hold finally hung up. Called next day waited 20 min. hung up. Checked bill on line found they'd billed $42.90. Sent complaint form detailing everything. The @***.95 offer, the $42.90 billing, the 45+min.wait to activate, hanging up, calling next day waiting 20 min. and again hanging up without activating again. Told them I just wanted to cancel and to refund my money. After back and forth emails and a phone call they finally agreed and refunded my money and cancelled my non-service. The PC SpeedScan is still on my computer causing problems, I can't remove it. Everytime I try to remove it I get the message "The following applications are using files that need to be removed by this set-up. Close this application and try again. And the app. it lists is PC SpeedScan. The one I'm trying to remove which has never been activated. I'm at a loss as to what to do.
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#395060

Don't trust Ascentive. Their programs have been proven not to actually work.

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#383170

I am sorry that you're experience with us was not what you expected! I would be happy to help you uninstall the program and expedite any other issues you may have. Since your post was anonymous, I am unable to look up your account but please feel free to email me at emarunich@***.com to get this take care of.

Thank you,

Erica

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#383110

this is a common virus, it is a fake error reporting screen in order to dupe you out of money.

you would be better off taking it to a local shop and have the virus cleaned cause paying money to some people that just infected your computer gets you nothing.

better yet just run FreeBSD OS.

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#278085 Review #278085 is a subjective opinion of poster.
Location
Hondo, Texas

I cannot log in using the name and pass word sent to me by Ascentive

I cannot get into the system using the name and pass word supplied by ascentive. what is the deal? This is the most frustrating program I have ever encountered. Every where I turn it is a bunch more "stuff". and here I am 60 words short of having some one tell me how to get into this program. If I cannot get in, I want my money back! I am growing very fearful of this being nothing but a scam. And I'm still 20 words short of saying nothing but "let me in". So what do I say next?
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#377287

Same problem. can't activate program unless I order new update. Not sure what my options are, as they don't anwser phone call and emails are returned as "no such addresse

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#377286

Same problem. can't activate program unless I order new update. Not sure what my options are, as they don't anwser phone call and emails are returned as "no such addresse

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#373928

Same problem!! Just paid $29.95 and you canNOT activate the product, when you call you canNOT reach anyone, the email contact form will NOT let you send it, and I tell you what- if they try to hit me with unauthorized charges like I am seeing all over the internet now that they have a habit of doing, God help em.

This is HORRIBLE. What a scam!

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#277110

Was your issue ever resolved?

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#272450

You could give me a call and I would be able to help you with this issuse 1-88*-***-****

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#230482 Review #230482 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Unhappy withyour product !

I downloaded the ActiveSpeed order# 310448****. The PC ScanAndSweep order#310252****. ThePC SpeedScan Pro order #310250****. I am not happy with any of these, Norton says my computer has viruses since I downloaded these and I have notice nothing different in my computer since these were dowloaded. I had the 64.85 billed to my credit card which I would like for you to give me credit for this.I am going to delete these or you can so please reply to this complaint to Judy Russell, jruss1602#sbcglobal.net. Hope to hear from you soon. Thank you very much
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#1969424

bad business

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#277102

I don't understand. How does one foresee being disappointed by a product?

This post was submitted on the 9th of March but we both know that account name volunteer275 was not created until March 24th. 8)

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#225908 Review #225908 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Loss
$464

Will not do anything it says it will

My computer is slower than ever. It will scan but will not remove the junk files.My Internet stops responding. Sometimes I can't disconect, I have to turn my computer off.I'm really not happy at all. I do believe there is a 30 day period that if you are not satisfied you refund my money. Well I'm not satisfied and I would like a refund. I did not have all these problems when I used this software before. I don't know what the problem is now. I want a refund. It takes 10 minutes for my email to load.
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#277103

Have you yet to contact the compnay via telephone? What was the ending result?

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#222441 Review #222441 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$64

Don't trust Ascentive LLC

This Started out to be $29.99 to clean up my PC,this is the worst *** I have ever encountered. It has done nothing help my PC after charging me more then $150.00. Now they are asking me to update my billing information, are they kidding me. There is no way to call them and complain or the get help to cancel this ***. There should be a class action law suit to stop this scam. There are many people that can't afford a new PC and don't have the knowledge to repair there PC. This company praise on the consumers.Something should be done!!!
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#395058

They probably mean that the card was charged multiple times.

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#277104

I contstanly run PCSpeedScanPro so was concerned when I saw so many negative response about this company. Of course, I stay in contact with them whenever something goes awry so, I must inquire...

did you take the time to contact Ascentive?

What product of theirs cost 150? Everything I noticed is 29.95.

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#214981 Review #214981 is a subjective opinion of poster.
Location
Warren, Michigan
New Reviewer

Ascentive & Fraudulent Credit Card Charges

We just got a call from our credit card company that Ascentive was trying to charge $59.95 onto our credit card. We never have purchased through them and whoever was trying to didn't have the right expiration date of our card. If you see a charge on your account from Ascentive and have not purchased any software from them, contact your credit card company and dispute the charges. If your credit card company is as good as Discover, they will take care of you. Ask your credit card company to close your account and give you a new one, too. We had unauthorized charges show up on our account a couple years ago (they figure our card was skimmed locally) and they didn't close our account then. We wondered about that. Of course, now they are! Hopefully this will stop future hacks.
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#277105

" We had unauthorized charges show up on our account a couple years ago (they figure our card was skimmed locally) and they didn't close our account then"

Sounds like a issue with personal security in contrast to an actual issue with Ascentive. Now that I read it over I suppose I can understand why "future hacks" as you called them would be interested in keeping their computers optimized but that is still pretty scary. Best of wishes in regard to the safety of all your future endeavors

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#266029

You don't say so, but it sounds like the money came out of your bank account? Did you check (with your bank) to see if it was via your debit card?

You should have contacted your bank - not Ascentive.

Only contact merchants if you have done business with them. It's likely someone making a fraudulent charge from your hacked your credit/debit card and they're checking it out for future use.

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#265951

I called the customer service line on their website and she was rude also!!! She told me she needed to have her manager call me back and then before we hung up she said a specialist will get in contact with you.

I better get my ffn money back.

Should i close my bank acct? Does this mean my acct # is out?

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#216083

Hi Maloneli,

I don't think PayPal is the link. We do have a PayPal account, but haven't used it in months.

Ouch...hope your bank helps you with the debit card. I know hackers can really go to town once they get into a bank account.

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#216015

I just found the same amount on my debit account. I got a hold of their live chat...person was a ***!

Said their system found a fraud order? really? but could not give me any info on who? Just that it was voided already.

Then why is it still on my account that it will be paid 11/30? All set, going to the bank and BBB.

Wonderng if anyone else who had this happen has a common denomiator? I had used my paypal the day before?

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#205709 Review #205709 is a subjective opinion of poster.
Location
Tacoma, Washington
New Reviewer

Contact BBB on Ascentive Software

Ascentive charged our credit card without authorization. We repeatedly contacted them to have the charge removed. We then requested our credit card to withhold payment, but they can only do so if Ascentive agrees to allow the refund - they did not. I had documented dates, names and general conversation info when talking to Ascentive personnel. I went online to the Better Business Bureau and filed a complaint. Within one week, Ascentive was calling me to apologize and send a refund. So all you upset consumers - do something about it! Report them immediately! Do make sure you have contacted Ascentive at least once and preferably twice to resolve the issue on your own.
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#464150

Paid 29.95 on card.Called numerous times was either put on hold or person i talked could not be understood.This i believe is nothing but a scam.JUST,I am just an honest trusting person,do we not have fraud dept to police and stop such stuff.How do they stay in operation.anyway let this register my complaint abut incentive software,a scam that should be stoped immediately.

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#211346

Dude, that's one of the most vile things i've ever heard in my life, they should be drug out to the street and shot...

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#204692 Review #204692 is a subjective opinion of poster.
Location
Springfield, Missouri
Loss
$29
New Reviewer

The programs did not improve my computer's speed

I bought both the PC SpeedScan Pro and the PC ScanAndSweep to improve my internet speed becuase lately it reduce its speed by alot. the two programs cost me about $70 out of my visa. the programs didn't increase my speed at all. All the programs do is tell me whats wrong and then i fix it but then in a few seconds I have more problems its annoying me. I would like my money back into my account ASAP. I want my money back into my account now becuase i need it fast. i am pissed but I won't start mouthing off the company. I just want my money back please. I also need help knowing how to remove the programs from my computer definitly but first i would like my money back. I would also like my account of the finally fast website to be deleted.
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#200811 Review #200811 is a subjective opinion of poster.
Location
Seattle, Washington