Ascentive
Reviews and Complaints

Someone took money out of my bank account with out permission.This has happened before an a message was to be put on my account that I was to be notified and give my permission before any money was taken out of my account.As of this tacken place I do not want any ascentive products of any kind and if you have installed anything on my new computer with out permission take if off now and place the money back in my account now it did not take days to take it out so but it back now.Rodney Strickland Aberdeen Ms.

After a scan provided by Ascentive I I signed up to "remove junk files" _ Charge $29.99. Offer to fix register errors -- another charge of $29./99.

Offer to speed up slow computer - another $29.99. Offer to get fix " trojen horse" by "microsoft.tech. support" guaranteed for two years - first of 3 installments with first being $129. I am requesting cancellation of ll Ascentive programs including microsoft.tech.support along with a refund of all credit card chrges.

I find the promotion provided by Ascentive is decep[tive/moisleading and not siupported by performance.Wm.

C. McQuinn, M.D.

I got carried away with sweet marketing words describing how good was the pc cleaner.I downloaded the trial version & it produced a report saying my pc had 239 items which needed cleaning. I tried to clean but then it wanted $99- as opposed to 40days free trial claim.I did not buy it & now I am stuck with it. The *** thing keeps popping up every now & then which interferes with my work.

I have tried to remove it but in vain.

This company is nothing but a scammer & wants to generate revenues by defrauding consumers .BEWARE do not rely on the product.

ascentive is a remote computer repair company. they are terrible!!!

was having a problem accessing e-bay and i had heard on the radio an advertisement for finally fast .com they claim to fix your computer problems over the phone. i called them and a represenitive accessed my computer and was pointing a bunch of spy host and viruses in my computer. i asked if that could be my problem accessing e-bay and she told me it was. believing her i asked what it would cost to fix it.

she said they have a 1,2, or3yr. service plan. i bought the 1yr. for $239.00.

they erased all my files, did not fix the e-bay problem and will not refund any of my money. scam-scam-scam

In November of 2011, I entered into a verbal agreemrnt with Ascentive. Ascentive performed a cleanup of my computer and offered a 24/7 two year coverage program for $129.00 a month for three months.

In addition they sent me software that I didn't order for an additional $42.50. This was charged to a credit card. Since the initial verbal order, I have talked to five customer service reps at Ascentive who promised to send my cancellation request to the business office and I would be notified by e mail that my cancellation was being processed and a refund would be in order. To date, (march, 2012), nothing has happened.

I was forced to cancell my credit card to avoid a third charge, and am working with the credit card company. I am deluged on a daily basis with Ascentive ads.

I think this is a big scam being run from India, as all of the service reps and technicians speak with a very heavy Indian dialect, very difficult to understand and totally oblivious to the customers needs. They need to be put out of business.

I went to renew my software with Ascentive and they double charged my credit card $29.995 twice! Their customer service is HORRIBLE and you wait on hold FOREVER!

Their call center is in some craphole in India and you can barely understand these *** I too was told that I have errors on my computer and that they wanted to charge me $283.00 for a service plan that I did not need!

Buyer beware, these Indians are corrupt! Goto cnet.com and get all the free software you could ever need and never have to pay for it again with these ***

Free Scan/Found 800 errors? To fix errors you had to buy service $29.95yr.

special. Paid then called to activate waited 45 min on hold finally hung up. Called next day waited 20 min. hung up.

Checked bill on line found they'd billed $42.90. Sent complaint form detailing everything. The @***.95 offer, the $42.90 billing, the 45+min.wait to activate, hanging up, calling next day waiting 20 min. and again hanging up without activating again.

Told them I just wanted to cancel and to refund my money. After back and forth emails and a phone call they finally agreed and refunded my money and cancelled my non-service. The PC SpeedScan is still on my computer causing problems, I can't remove it. Everytime I try to remove it I get the message "The following applications are using files that need to be removed by this set-up.

Close this application and try again. And the app. it lists is PC SpeedScan.

The one I'm trying to remove which has never been activated. I'm at a loss as to what to do.

I cannot get into the system using the name and pass word supplied by ascentive. what is the deal?

This is the most frustrating program I have ever encountered. Every where I turn it is a bunch more "stuff". and here I am 60 words short of having some one tell me how to get into this program. If I cannot get in, I want my money back!

I am growing very fearful of this being nothing but a scam.

And I'm still 20 words short of saying nothing but "let me in". So what do I say next?

I downloaded the ActiveSpeed order# 310448****. The PC ScanAndSweep order#310252****.

ThePC SpeedScan Pro order #310250****. I am not happy with any of these, Norton says my computer has viruses since I downloaded these and I have notice nothing different in my computer since these were dowloaded. I had the 64.85 billed to my credit card which I would like for you to give me credit for this.I am going to delete these or you can so please reply to this complaint to Judy Russell, jruss1602#sbcglobal.net.

Hope to hear from you soon. Thank you very much

My computer is slower than ever. It will scan but will not remove the junk files.My Internet stops responding.

Sometimes I can't disconect, I have to turn my computer off.I'm really not happy at all. I do believe there is a 30 day period that if you are not satisfied you refund my money. Well I'm not satisfied and I would like a refund. I did not have all these problems when I used this software before.

I don't know what the problem is now.

I want a refund. It takes 10 minutes for my email to load.

This Started out to be $29.99 to clean up my PC,this is the worst *** I have ever encountered. It has done nothing help my PC after charging me more then $150.00.

Now they are asking me to update my billing information, are they kidding me. There is no way to call them and complain or the get help to cancel this ***. There should be a class action law suit to stop this scam.

There are many people that can't afford a new PC and don't have the knowledge to repair there PC. This company praise on the consumers.Something should be done!!!

Ascentive charged our credit card without authorization. We repeatedly contacted them to have the charge removed.

We then requested our credit card to withhold payment, but they can only do so if Ascentive agrees to allow the refund - they did not. I had documented dates, names and general conversation info when talking to Ascentive personnel. I went online to the Better Business Bureau and filed a complaint. Within one week, Ascentive was calling me to apologize and send a refund.

So all you upset consumers - do something about it!

Report them immediately! Do make sure you have contacted Ascentive at least once and preferably twice to resolve the issue on your own.

Ascentive just removed $29.95 from my account also.

I purchased their software a year ago and installed it with no results.

I contacted them, They have a "live chat" that isn't a chat, it's an e-mail, you send a message and they send a "reply" via e-mail, that's not a LIVE chat.

I explained the situation and they replied that they would refund they withdrawl (this happened very quickly, probably due to the amount of times they've had to do this, they're getting good at it)

The really amazing thing is that I don't even have the same computer or operating system that I had last year (I realize that they don't know this), but when I tried to use the backup disk in my new computer the computer wouldn't even load the program.

I find it amazing that every "Computer Fix" program ALWAYS finds hundreds of problems that they will "fix" with a purchase of their product, do ANY of them actually work?