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Refusal to take a repair contract with Ascentive and the threat from the Ascentive Tech that resulted

I needed to have my computer repaired and a friend suggested Ascentive. I contacted them and upon completion of the supposed repair, they offered me a 2 or 3 yr contract price. I am a widow and can not afford the contract price, so I asked to pay simply for the repair. The offer was refused and the Ascentive employee has since threatened to come to my home and take the computer. He has also disabled the computer, so that I can not use it. I am now using a neighbor's computer. I have notified the local police department and the IC3 Section of the FBI. When I calm down, I will notify the Better Business Bureau. This type of behavior is unacceptable in a country like the US.
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Review
#535985 Review #535985 is a subjective opinion of poster.

Ascentive - Charge your CC, break your computer

Charged $240 on the credit card. This was supposed to cover support for three years. Had me install and download all sort of software that kept reporting issues. Ultimately, they connected to the computer and did things that caused it not to be able to boot anymore. They said they couldn't do anything there and I had to contact someone someone local to fix. I canceled my account and requested a refund, and was told told I'd get one... only to be denied later. Do not use this company under any circumstances - unless you like to hand over your hard earned money.
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1 comment
Anonymous
#902221

I have had the same issue. My computer blue screened after that supposedly fixed my computer That was on 11/28/13.

I purchased it on 11/18/13 and I was told that it would be refunded but it never was.

Do not use this product it is a scam.

Review
#473347 Review #473347 is a subjective opinion of poster.
Loss
$240

Ascentive does not allow order cancellation

I tried to contact Ascentive at their posted customer service email address after they charged for a service we no longer wanted. Their email address does not work, it bounced. Their 800 number gets you on indefinite hold, their cancellation web site added text to my email that would have made me give up claims for payments I wanted to cancel. I will try to get my charge card to delete the charges because Ascentive is completely unresponsive. Needless to say that I will not get any more of their services because I can not afford the time to get companies like this off my back.
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Review
#405249 Review #405249 is a subjective opinion of poster.
Service
Ascentive Customer Care
Loss
$60
Tags
  • Electric charge
  • Ascentive Complaint

Ascentive in Goodland, Kansas - Vicki butts

ascentive removed money from my account without my permission,when i asked to close this account with them i was given the runaround. this software has put a virus on my computer,and their employs can't figure out was dissatisfied with this software because it's a "GREAT PRODUCT.'i beg to differ with them on that respect.LIKE *** IT IS!!!!!!!!!!!!!!!!! also when asked today after waiting for the return to my account,it had to be my banks fault! i've spoken to my bank three times about the money and it isn't there,period. i know my bank isn't witholding the truth from me.
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1 comment
Anonymous
#676984

Ascentive worked on my desk top for four hours, three weeks later it crashed and I bought a new one. I asked for a refund and am giting the royal run around.

These people will not return phone calls, some are just plain rude, and have no problem with lying to customers.

Stay away from them, they are just crooks. Bill

Review
#387904 Review #387904 is a subjective opinion of poster.
Loss
$2995
Tags
  • Truth
Ascentive
Bought PC Speedscan Pro, before they would turn it on I got a tech/salesman who that told me they needed access my PC to install, had me download a program so he could access my PC, big mistake, he scand/looked at my PC and told me I had viruses or Trojans, showed me...
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3 comments
Anonymous
#1258307

my grandma has ascentive as well everytime i open her computer there is a bogus warning that has donets job well enough that they have scared her into paying them... every year! i tried to tell her this is a scam but she knows best, i even noticed they have her paying them 150.00 2x a year once in feb and once in march why would a company have a payment schedule like this unless its a scam i also saw her give them remote acess to her laptop as well

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Review
#340652 Review #340652 is a subjective opinion of poster.
Loss
$29

Ascentive in Washington, District Of Columbia - Taking money out of my account with out permission.Rodney Strickland Anerdeen Ms.

Someone took money out of my bank account with out permission.This has happened before an a message was to be put on my account that I was to be notified and give my permission before any money was taken out of my account.As of this tacken place I do not want any ascentive products of any kind and if you have installed anything on my new computer with out permission take if off now and place the money back in my account now it did not take days to take it out so but it back now.Rodney Strickland Aberdeen Ms.
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1 comment
Anonymous
#1089620

Same thing has happened to me. I have NEVER heard of this company and was notified that my account was overdrawn due to a purchase with Ascentive.

Alliance. I am NOT happy and would like to know how the *** they received my account info!!!

Review
#328589 Review #328589 is a subjective opinion of poster.
After a scan provided by Ascentive I I signed up to "remove junk files" _ Charge $29.99. Offer to fix register errors -- another charge of $29./99. Offer to speed up slow computer - another $29.99. Offer to get fix " trojen horse" by "microsoft.tech. support"...
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Review
#319494 Review #319494 is a subjective opinion of poster.
I WAS HAVING PROBLEMS WITH MY HOME SYSTEM. FOUND THIS COMPANY AND DECIDED TO SEE IF THEY CAN HELP. I FELL INTO THERE TRAP AND BOUGHT A 3 YEAR LIVE SUPPORT. OK I'M ***. KNOW THEY CHARGED ME 4 TIMES FOR A SOFTWARE ONTOP OF THE SUPPORT. I NEVER ORDERED THE SOFTWARE....
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2 comments
Anonymous
#517497

Their corporate number is 215-320-6000 (dial Ext 111 to reach the CEO).

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Review
#315821 Review #315821 is a subjective opinion of poster.
Loss
$589
I got carried away with sweet marketing words describing how good was the pc cleaner.I downloaded the trial version & it produced a report saying my pc had 239 items which needed cleaning. I tried to clean but then it wanted $99- as opposed to 40days free trial claim.I...
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1 comment
Anonymous
#471643

None of those programs work. They also have programs for registry cleaning.

All those programs do is cause ur pc run really slow and intefere with the other important programs on the pc... I learned this the hard way too

Review
#314776 Review #314776 is a subjective opinion of poster.
ascentive is a remote computer repair company. they are terrible!!! was having a problem accessing e-bay and i had heard on the radio an advertisement for finally fast .com they claim to fix your computer problems over the phone. i called them and a represenitive...
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1 comment
Anonymous
#517503

Call your bank and tell them that you did not authorize the charges and want them removed from your account - if the bank refuses to do so, threaten them that if they don't remove all of the charges that you will close your bank account(s) with them - don't use that threat unless they tell you the won't remove the charges. A lot of banks don't feel like dealing with the hassle so they will tell you then can't do it so you may have to make idle threats!).

Some banks will make you fill out a form, some will take your info over the phone. And as an added bonus, if you get your money back that way, Ascentive gets hit with fines and penalties from the credit card company for each charge your bank reverses!

Review
#305978 Review #305978 is a subjective opinion of poster.