Ascentive Reviews and Complaints
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Ascentive in Philadelphia, Pennsylvania - Dealing with THIEVES
Ascentive, you are unethical, deceitful, lying thieves. I can't get to you on the phone saying to use your email contact. You Have Double Billed Me, not Once, but Twice. You are thieves. You are crooked. I hope one day you will be found to be fraudulent and close down. I have used your programs for a few years. I noticed you charged me for PC Speed Pro. When I received my credit card billing, I saw you had billed me AGAIN for a higher amount. I emailed you with this info and never heard back from you. I emailed you again, and never heard back from you. I emailed you again, and this time you wrote back....."it has been longer than 30 days and we can not refund your money". I email you again because apparently you were too stupid to understand that I was not asking for a refund because I didn't want the program, I was asking you to return the second charge that YOU STOLE FROM ME. Now I get no response again. I went back thru my credit card statements and realized that this is not the first time you have done this to me. YOU ARE DISCUSTING. YOU ARE HORRIBLE. YOU ARE THEIVES. YOU ARE UNETHICAL. I keep asking for the money you stole to be returned and you ignore me. You will regret this decision. You owe me $120.
Review
Service
Ascentive Customer Care
Reason of review
I was double billed twice and they will not return my money. Thieves!!
Loss
$120
Preferred solution
Full refund
Tags
I check my bank account online EVERY day. I know exactly what I spend and where, so I was surprised to see that this company Ascentive attempted to charge my debit card for $59.95, it was refused and therefore never gone from my account but the fact that they had the...
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Review
Reason of review
Problems with payment
Ascentive Customer Care Review
Can not contact to place a complaint.
Review
Service
Ascentive Customer Care
Reason of review
Poor customer service
Ascentive in Rochester, New York - Fraud Charges
I never ordered any product from this company and they billed my Mastercard $59.95. I am now in the process of having my account changed and money returned. I have no idea where they got my credit card info from. I would never order any software as I only use my company laptop and the IT department takes care of everything. The number I was able to locate to contact them to question the charges is only a recording to email them with complaints or for service. I found it nice that it specifically mentioned fraudulent charges also on the recording, that told me everything I needed to hear about this company and how they operate.
Review
Cons
- Never ordered this junk
Reason of review
charged but never ordered
Loss
$60
Preferred solution
Full refund
Tags
Ascentive in Las Cruces, New Mexico - Credit Card Charge for this software that I didn't order
Hey all, I recently made a couple purchase online from Uline, GoDaddy, Amazon and SoftwareKing. Same day, a charge appeared on my credit card for Ascentive-FinallyFast for $29.95. ??? My credit card number is strictly controlled, but... was used for these online orders. Now.... is it possible that someone at one of these companies is scalping credit card information? Did any of you make purchases from any of these companies when the charges appeared on your cards? List them, maybe we can determine if someone is internally doing this and maybe get them under investigation. Any ideas from the rest of you? First time ever for me!
Review
Reason of review
Never ordered this product, but charged appeared on my card. Would it be possible for you to tell me who charged my card?
Loss
$30
Preferred solution
Let the company propose a solution
Ascentive--The whole program & software
There are 5000 junk file deleted from my computer of which I did not ask for. Some I could care less & some I wanted. Do not like being told what I can have on my computer. My guest section is gone probably in the junk files & now my some of my e-mail file are not coming in. I cancel the software & tried to cancel the program but was told it was not allowed or opened elsewhere. It is no longer in my control panel section.
Review
Reason of review
Making junk file that you should have left alone.
Preferred solution
Cancellation of program & software.
I purchased technical support along with Active Speed,Spyware Striker Pro, and PC Scan & Sweep. All programs recently would not accept my passwords and login. I have made several attempts to speak with a technician to resolve the situation. It has taken me...
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Review
Reason of review
Problems with payment
Other Product Review
Just got an AMEX fraud alert for Ascentive for $59.95. I appreciate AMEX catching this fraud. My deeper concern is how Ascentive got my credit card number.
Review
Reason of review
Pricing issue
I paid www.ascentive.com to ruin my lap-top. Acentives people who I could barely understand, talk 1000 words per minute and are trained to rip the average person like me off! I was told the software would clean my computer space and make my lap-top run faster. What I...
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Review
Cons
- Ruined my lap-top
Reason of review
RIPPED OFF!!!!!!!!!!!!!!!!!!!!!
Loss
$600
Preferred solution
Full refund
Ascentive Sopftware tries to bill me for a subscription not ordered
This scam company sells PC cleaner software. I bought it on a one-time basis, ut now they claim I owe them another $29 for "renewal". When I try to cancel via the web site of the 1-800 "support" number, I am persistently disconnected. They seem to have a system designed to stymie customer complaints, because I called them several times and got disconnected right after I told them I want to cancel the billing. Also, their web site demands, for action, an "account" number -- but they do not display that account on any of their correspondence. The company is a scam.
Review
Reason of review
Not as described/ advertised
Loss
$29
Preferred solution
Stop billing me and canncel the softare
Software Review
Made a mistake by downloading this BS software can't get rid of it it want even allow me to restore my computer and has ruined my computer. Ascentive you should be a shamed of your self you're the worst thing that happened to my computer. ..
Review
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ASCENTIVE HAVE DEDUCTED 3 PAYMENTS FROM MY BANK ACCOUNT AND THEIR EMAIL ADDRESS IS UNOBTAINABLE.
I HAVE NOW PASSED THIS ON TO MY BANK SCAM SORTING DEPARTMENT TO GET A REFUND.
THE WHOLE COMPANY SHOULD BE SUED. DNR