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Ascentive in Philadelphia, Pennsylvania - Dealing with THIEVES

1.5
Details
Ascentive, you are unethical, deceitful, lying thieves. I can't get to you on the phone saying to use your email contact. You Have Double Billed Me, not Once, but Twice. You are thieves. You are crooked. I hope one day you will be found to be fraudulent and close down. I have used your programs for a few years. I noticed you charged me for PC Speed Pro. When I received my credit card billing, I saw you had billed me AGAIN for a higher amount. I emailed you with this info and never heard back from you. I emailed you again, and never heard back from you. I emailed you again, and this time you wrote back....."it has been longer than 30 days and we can not refund your money". I email you again because apparently you were too stupid to understand that I was not asking for a refund because I didn't want the program, I was asking you to return the second charge that YOU STOLE FROM ME. Now I get no response again. I went back thru my credit card statements and realized that this is not the first time you have done this to me. YOU ARE DISCUSTING. YOU ARE HORRIBLE. YOU ARE THEIVES. YOU ARE UNETHICAL. I keep asking for the money you stole to be returned and you ignore me. You will regret this decision. You owe me $120.
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Review
#1105297 Review #1105297 is a subjective opinion of poster.
Service
Ascentive Customer Care
Reason of review
I was double billed twice and they will not return my money. Thieves!!
Loss
$120
Preferred solution
Full refund
Tags
  • Truth
  • Ascentive Complaint
I check my bank account online EVERY day. I know exactly what I spend and where, so I was surprised to see that this company Ascentive attempted to charge my debit card for $59.95, it was refused and therefore never gone from my account but the fact that they had the...
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Review
#927007 Review #927007 is a subjective opinion of poster.
Reason of review
Problems with payment

Ascentive in Rochester, New York - Fraud Charges

1.0
Details
I never ordered any product from this company and they billed my Mastercard $59.95. I am now in the process of having my account changed and money returned. I have no idea where they got my credit card info from. I would never order any software as I only use my company laptop and the IT department takes care of everything. The number I was able to locate to contact them to question the charges is only a recording to email them with complaints or for service. I found it nice that it specifically mentioned fraudulent charges also on the recording, that told me everything I needed to hear about this company and how they operate.
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Review
#863492 Review #863492 is a subjective opinion of poster.
Cons
  • Never ordered this junk
Reason of review
charged but never ordered
Loss
$60
Preferred solution
Full refund
Tags
  • Electric charge

Ascentive Customer Care Review

Can not contact to place a complaint.
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Review
#919757 Review #919757 is a subjective opinion of poster.
Service
Ascentive Customer Care
Reason of review
Poor customer service

Ascentive in Las Cruces, New Mexico - Credit Card Charge for this software that I didn't order

Hey all, I recently made a couple purchase online from Uline, GoDaddy, Amazon and SoftwareKing. Same day, a charge appeared on my credit card for Ascentive-FinallyFast for $29.95. ??? My credit card number is strictly controlled, but... was used for these online orders. Now.... is it possible that someone at one of these companies is scalping credit card information? Did any of you make purchases from any of these companies when the charges appeared on your cards? List them, maybe we can determine if someone is internally doing this and maybe get them under investigation. Any ideas from the rest of you? First time ever for me!
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Review
#830543 Review #830543 is a subjective opinion of poster.
Reason of review
Never ordered this product, but charged appeared on my card. Would it be possible for you to tell me who charged my card?
Loss
$30
Preferred solution
Let the company propose a solution

Ascentive--The whole program & software

There are 5000 junk file deleted from my computer of which I did not ask for. Some I could care less & some I wanted. Do not like being told what I can have on my computer. My guest section is gone probably in the junk files & now my some of my e-mail file are not coming in. I cancel the software & tried to cancel the program but was told it was not allowed or opened elsewhere. It is no longer in my control panel section.
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Review
#804784 Review #804784 is a subjective opinion of poster.
Reason of review
Making junk file that you should have left alone.
Preferred solution
Cancellation of program & software.
I purchased technical support along with Active Speed,Spyware Striker Pro, and PC Scan & Sweep. All programs recently would not accept my passwords and login. I have made several attempts to speak with a technician to resolve the situation. It has taken me...
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1 comment
Anonymous
#1091230

ASCENTIVE HAVE DEDUCTED 3 PAYMENTS FROM MY BANK ACCOUNT AND THEIR EMAIL ADDRESS IS UNOBTAINABLE.

I HAVE NOW PASSED THIS ON TO MY BANK SCAM SORTING DEPARTMENT TO GET A REFUND.

THE WHOLE COMPANY SHOULD BE SUED. DNR

Review
#760914 Review #760914 is a subjective opinion of poster.
Reason of review
Problems with payment

Other Product Review

Just got an AMEX fraud alert for Ascentive for $59.95. I appreciate AMEX catching this fraud. My deeper concern is how Ascentive got my credit card number.
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Review
#735603 Review #735603 is a subjective opinion of poster.
Reason of review
Pricing issue
1.0
Details
I paid www.ascentive.com to ruin my lap-top. Acentives people who I could barely understand, talk 1000 words per minute and are trained to rip the average person like me off! I was told the software would clean my computer space and make my lap-top run faster. What I...
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Review
#625991 Review #625991 is a subjective opinion of poster.
Cons
  • Ruined my lap-top
Reason of review
RIPPED OFF!!!!!!!!!!!!!!!!!!!!!
Loss
$600
Preferred solution
Full refund

Contact Ascentive Customer Service

Mailing Address:
Ascentive LLC
50 S. 16th Street Suite 3575
Philadelphia, Pennsylvania 19102
United States
Phone:
(215) 989-4173
All Ascentive Contacts

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Ascentive Sopftware tries to bill me for a subscription not ordered

1.5
Details
This scam company sells PC cleaner software. I bought it on a one-time basis, ut now they claim I owe them another $29 for "renewal". When I try to cancel via the web site of the 1-800 "support" number, I am persistently disconnected. They seem to have a system designed to stymie customer complaints, because I called them several times and got disconnected right after I told them I want to cancel the billing. Also, their web site demands, for action, an "account" number -- but they do not display that account on any of their correspondence. The company is a scam.
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Review
#615428 Review #615428 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$29
Preferred solution
Stop billing me and canncel the softare