Ascentive Reviews

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Dealing with THIEVES

Ascentive, you are unethical, deceitful, lying thieves. I can't get to you on the phone saying to use your email contact. You Have Double Billed Me, not Once, but Twice. You are thieves. You are crooked. I hope one day you will be found to be fraudulent and close down. I have used your programs for a few years. I noticed you charged me for PC Speed Pro. When I received my credit card billing, I saw you had billed me AGAIN for a higher amount. I emailed you with this info and never heard back from you. I emailed you again, and never heard back from you. I emailed you again, and this time you wrote back....."it has been longer than 30 days and we can not refund your money". I email you again because apparently you were too stupid to understand that I was not asking for a refund because I didn't want the program, I was asking you to return the second charge that YOU STOLE FROM ME. Now I get no response again. I went back thru my credit card statements and realized that this is not the first time you have done this to me. YOU ARE DISCUSTING. YOU ARE HORRIBLE. YOU ARE THEIVES. YOU ARE UNETHICAL. I keep asking for the money you stole to be returned and you ignore me. You will regret this decision. You owe me $120.
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ID
#1105297 Review #1105297 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Ascentive Customer Care
Reason of review
I was double billed twice and they will not return my money. Thieves!!
Loss
$120
Preferred solution
Full refund

Fraud Charges

I never ordered any product from this company and they billed my Mastercard $59.95. I am now in the process of having my account changed and money returned. I have no idea where they got my credit card info from. I would never order any software as I only use my company laptop and the IT department takes care of everything. The number I was able to locate to contact them to question the charges is only a recording to email them with complaints or for service. I found it nice that it specifically mentioned fraudulent charges also on the recording, that told me everything I needed to hear about this company and how they operate.
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ID
#863492 Review #863492 is a subjective opinion of poster.
Location
Rochester, New York
Cons
  • Never ordered this junk
Reason of review
charged but never ordered
Loss
$60
Preferred solution
Full refund
New Reviewer

I acctually paid ascentive to ruin my lap-top

I paid www.ascentive.com to ruin my lap-top. Acentives people who I could barely understand, talk 1000 words per minute and are trained to rip the average person like me off! I was told the software would clean my computer space and make my lap-top run faster. What I got was a totally destroyed computer. I am right now working with my bank, The Better Business Bureau and the Consumer Protection Agency. I tried many times to resolve the problem with ascentive, only to get the impression that the company does not exsist. I urge others not to fall prey like I did. Because it was advertised on a major tv network I assumed it was legit. I was totally mistaken. This company if you can call it a company should be shut down entirely.
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ID
#625991 Review #625991 is a subjective opinion of poster.
Location
Crystal Falls, Michigan
Cons
  • Ruined my lap-top
Reason of review
RIPPED OFF!!!!!!!!!!!!!!!!!!!!!
Loss
$600
Preferred solution
Full refund
New Reviewer

Ascentive Sopftware tries to bill me for a subscription not ordered

This scam company sells PC cleaner software. I bought it on a one-time basis, ut now they claim I owe them another $29 for "renewal". When I try to cancel via the web site of the 1-800 "support" number, I am persistently disconnected. They seem to have a system designed to stymie customer complaints, because I called them several times and got disconnected right after I told them I want to cancel the billing. Also, their web site demands, for action, an "account" number -- but they do not display that account on any of their correspondence. The company is a scam.
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ID
#615428 Review #615428 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Not as described/ advertised
Loss
$29
Preferred solution
Stop billing me and canncel the softare

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