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In November of 2011, I entered into a verbal agreemrnt with Ascentive. Ascentive performed a cleanup of my computer and offered a 24/7 two year coverage program for $129.00 a month for three months. In addition they sent me software that I didn't order for an...
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1 comment
Anonymous
#489438

I am in same boat!

Review
#301858 Review #301858 is a subjective opinion of poster.
I went to renew my software with Ascentive and they double charged my credit card $29.995 twice! Their customer service is HORRIBLE and you wait on hold FOREVER! Their call center is in some craphole in India and you can barely understand these *** I too was told that...
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2 comments
Anonymous
#517499

You can also call your bank and tell them that you did not authorize the charges and want them removed from your account - if they refuse to do so, threaten them that if they don't that you will close your bank account(s) with them. Some banks will make you fill out a form, some will take your info over the phone. And as an added bonus, if you get your money back that way, Ascentive gets hit with fines and penalties from the credit card company for each charge your bank reverses!

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Review
#290616 Review #290616 is a subjective opinion of poster.
Loss
$29
Free Scan/Found 800 errors? To fix errors you had to buy service $29.95yr. special. Paid then called to activate waited 45 min on hold finally hung up. Called next day waited 20 min. hung up. Checked bill on line found they'd billed $42.90. Sent complaint form...
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3 comments
Anonymous
#395060

Don't trust Ascentive. Their programs have been proven not to actually work.

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Review
#278085 Review #278085 is a subjective opinion of poster.

I cannot log in using the name and pass word sent to me by Ascentive

I cannot get into the system using the name and pass word supplied by ascentive. what is the deal? This is the most frustrating program I have ever encountered. Every where I turn it is a bunch more "stuff". and here I am 60 words short of having some one tell me how to get into this program. If I cannot get in, I want my money back! I am growing very fearful of this being nothing but a scam. And I'm still 20 words short of saying nothing but "let me in". So what do I say next?
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5 comments
Anonymous
#377287

Same problem. can't activate program unless I order new update. Not sure what my options are, as they don't anwser phone call and emails are returned as "no such addresse

Anonymous
#377286

Same problem. can't activate program unless I order new update. Not sure what my options are, as they don't anwser phone call and emails are returned as "no such addresse

Anonymous
#373928

Same problem!! Just paid $29.95 and you canNOT activate the product, when you call you canNOT reach anyone, the email contact form will NOT let you send it, and I tell you what- if they try to hit me with unauthorized charges like I am seeing all over the internet now that they have a habit of doing, God help em.

This is HORRIBLE. What a scam!

Anonymous
#277110

Was your issue ever resolved?

Anonymous
#272450

You could give me a call and I would be able to help you with this issuse 1-888-550-8299

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Review
#230482 Review #230482 is a subjective opinion of poster.
I downloaded the ActiveSpeed order# 3104484977. The PC ScanAndSweep order#3102528597. ThePC SpeedScan Pro order #3102509946. I am not happy with any of these, Norton says my computer has viruses since I downloaded these and I have notice nothing different in my...
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1 comment
Anonymous
#277102

I don't understand. How does one foresee being disappointed by a product?

This post was submitted on the 9th of March but we both know that account name volunteer275 was not created until March 24th. 8)

Review
#225908 Review #225908 is a subjective opinion of poster.
Loss
$464
My computer is slower than ever. It will scan but will not remove the junk files.My Internet stops responding. Sometimes I can't disconect, I have to turn my computer off.I'm really not happy at all. I do believe there is a 30 day period that if you are not...
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1 comment
Anonymous
#277103

Have you yet to contact the compnay via telephone? What was the ending result?

Review
#222441 Review #222441 is a subjective opinion of poster.
Loss
$64
This Started out to be $29.99 to clean up my PC,this is the worst *** I have ever encountered. It has done nothing help my PC after charging me more then $150.00. Now they are asking me to update my billing information, are they kidding me. There is no way to call them...
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2 comments
Anonymous
#395058

They probably mean that the card was charged multiple times.

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Review
#214981 Review #214981 is a subjective opinion of poster.
We just got a call from our credit card company that Ascentive was trying to charge $59.95 onto our credit card. We never have purchased through them and whoever was trying to didn't have the right expiration date of our card. If you see a charge on your account...
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5 comments
Anonymous
#277105

" We had unauthorized charges show up on our account a couple years ago (they figure our card was skimmed locally) and they didn't close our account then"

Sounds like a issue with personal security in contrast to an actual issue with Ascentive. Now that I read it over I suppose I can understand why "future hacks" as you called them would be interested in keeping their computers optimized but that is still pretty scary. Best of wishes in regard to the safety of all your future endeavors

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Review
#205709 Review #205709 is a subjective opinion of poster.
Ascentive charged our credit card without authorization. We repeatedly contacted them to have the charge removed. We then requested our credit card to withhold payment, but they can only do so if Ascentive agrees to allow the refund - they did not. I had documented...
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2 comments
Anonymous
#464150

Paid 29.95 on card.Called numerous times was either put on hold or person i talked could not be understood.This i believe is nothing but a scam.JUST,I am just an honest trusting person,do we not have fraud dept to police and stop such stuff.How do they stay in operation.anyway let this register my complaint abut incentive software,a scam that should be stoped immediately.

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Review
#204692 Review #204692 is a subjective opinion of poster.
Loss
$29

Ascentive in Seattle, Washington - The programs did not improve my computer's speed

I bought both the PC SpeedScan Pro and the PC ScanAndSweep to improve my internet speed becuase lately it reduce its speed by alot. the two programs cost me about $70 out of my visa. the programs didn't increase my speed at all. All the programs do is tell me whats wrong and then i fix it but then in a few seconds I have more problems its annoying me. I would like my money back into my account ASAP. I want my money back into my account now becuase i need it fast. i am pissed but I won't start mouthing off the company. I just want my money back please. I also need help knowing how to remove the programs from my computer definitly but first i would like my money back. I would also like my account of the finally fast website to be deleted.
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Review
#200811 Review #200811 is a subjective opinion of poster.