Ascentive Reviews

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Charged my debit account for software i don't even have or didn't order,why are they allowed to do t

imagine the frustration when you log onto your bank accpunt to find out some company was able to remove funds without your permission.something should be done about this,why is this allowed to happen i have had fraud performed on me in the past and would love to know what happened to the perpetraitor.they should be made to make retribution plus pay forcriminal act it is a sad world when people are allowed to manufacture companies and softwares with the sole intention of stealing from people by offering a service or product just gain access to their computer with the sole intent to steal from them.
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2 comments
#384942

I just checked my bank acc and $29.95 was taken out for this B.S. I NEVER ordered this and I want to know how they were able to get into my acc and take this money out !!!!!

I called waited and waited to talk to a human and that never happened. They came back with " we're unable to take your call at this time leave your name & phone number and we'll call you back" I will file a police report on these crooks. I live on S.S.

and can't afford to have this happen. :sigh

#216011

I just found the same thing on my debit card...I emailed their live agent and they told me it was voided. I did a stop pay and will be canceling my card. How does this happen

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ID
#200095 Review #200095 is a subjective opinion of poster.
Location
Livingston, New Jersey
Loss
$29
New Reviewer

Ascentive software Bogus charges

Ascentive just removed $29.95 from my account also. I purchased their software a year ago and installed it with no results. I contacted them, They have a "live chat" that isn't a chat, it's an e-mail, you send a message and they send a "reply" via e-mail, that's not a LIVE chat. I explained the situation and they replied that they would refund they withdrawl (this happened very quickly, probably due to the amount of times they've had to do this, they're getting good at it) The really amazing thing is that I don't even have the same computer or operating system that I had last year (I realize that they don't know this), but when I tried to use the backup disk in my new computer the computer wouldn't even load the program. I find it amazing that every "Computer Fix" program ALWAYS finds hundreds of problems that they will "fix" with a purchase of their product, do ANY of them actually work?
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2 comments
#410882

My bank account had a preauthorization charge for 59.95 on it from Ascentive. Funny that this occurred right at the time I had ordered something online from Amazon.com.

I rechecked my Amazon order to ensure I didn't randomly buy something else, which I hadn't. Called my bank and they couldn't take it off unless the company (totally unknown to me) requested it, or I completed a Fraud statement, which I couldn't do until the money was actually deducted from my account. I contacted Ascentive, and since there is no order pending, the rep says it will automatically cancel and not come out of my account. That is yet to be seen.

I asked him how he thought this came about, and he suggested someone might have tried to use my credit card to place an order with their company.

I'm very suspicious they are hacking into orders placed from Amazon, or possibly the actual provider of my product from Amazon. I have two days to wait to see if the preauthorization expires or if it goes through.

#240022

I ran Trojan Remover on my system and it found a DLL file that was installed with one of the Ascentive Products. The explanation for the .dll was that it increased the apparent quantity of errors found, thus encouraging the consumer to purchase their product.

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ID
#200021 Review #200021 is a subjective opinion of poster.
Location
Scranton, Pennsylvania

Speed Scan Pro

I'm a retired man an I like computing. I compared many programmes, then I decided to buy Ascentive Speed Scan Pro. Just now another anti virus program decovered a virus in the program. I'm really disappointed. It isn't a program "Pro". Unfortunately I don't know other people who have the same problem because I'm German and I live here in France. By the way, another program works really well - Active Speed - from the same firm. With PC Scan and Sweep I have also a bit of problems, sometimes it sweeps too much and it is difficult to regain the lost files.
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ID
#199903 Review #199903 is a subjective opinion of poster.
Location
Dallas, Texas

Ascentive software ruined my computer

I downloaded Ascentive into my computer thinking it would improve the performance. Not only it did nothing to improve the computer's performance, my computer stopped working the next day and I had to get it fixed by a software repairman. I didn't do anything else to my computer other than download this software from Ascentive so I am virtually positive it happened because of the software from Ascentive. The repairman told me the software that I had downloaded was junk and damaging, and to never download programs like that again. Ascentive wouldn't refund my money and I had to fight with my credit card company for satisfaction.
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4 comments
#300703

I so agree with this. The software does not do what is says for me. Maybe it works for some but I guess I am not lucky enough.

#279465

After reading this and many comments, I can't help but to compare these to what I had experienced with another product from another company which also continues to play upon the 'performance increase' or 'clean my pc' theme. They offered a free diagnosis and a purchase would entitle me to correct any and all 'problems' that their diagnosis 'happened' to find. Yeah, just where have we heard all this before (rhetorical question).

In my situation, their diagnosis software (I won't mention the company) slowed my P4 system to a virtual crawl, behaving very unpredictably, going so far as to trying to uninstall my antivirus program and resorting to pop ups at the most inopportune moments. After several hours, I decided enough was enough. I had to resort to numerous emails and phone calls to at least a half dozen of their contact points just to recover a portion of my monies. And that was within a day of purchase, no less! Outrageous to be blunt. So I can sympathize with the comments that I've read here and elsewhere about this product. And I too was overcharged despite what was advertised. I also found that that company had also attempted to soften complaints on various complaint boards with similar 'explanations' I've read here.

What needs to be emphasized, is that one is wiser to research these type products and the company beforehand. Check for complaints, reviews and try to verify any stated endorsements. Claims of being MS partners, testimonials and stated guarantees just don't amound to much once you've been put through the mill. When it comes to saving time and money, 'google' first.

#203065

We would love to talk to you and help you with your software. Also our reps should be able to process a refund. Our contact information: Email: support2007@***.com

Phone: 1-88*-***-****

#192570

Well thank God I googled this to try and fing out about this program before purchasing. Thanks to those who took the time to let the unwary consumer know about this scam.

I say scam because if it was legit they would take care of the issues they caused and/or remiburse those for their troubles. Thanx again

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ID
#198451 Review #198451 is a subjective opinion of poster.
Location
Reston, Virginia
New Reviewer

PC Pro scan

I want this program taken off my computer immediately. rlbs1@***.net Okay you want to play games I will contact the FTC and see what they have to say about deceptive practices. You cannot install something that cannot be removed. la la la la la la la la la la la la la lal alalalaalla a aa a aa a a a a a a a a a a a a aa a a a a a a a aa a a a aa a a a a a Aa a a a a a a a a a
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1 comment
#182277

Try using SYSTEM RESTORE. It's part of Windows and can be used to restore your computer to it's state prior to installing a program.

Do you remember the date you installed PC PRO SCAN?

Do you have a general idea of when you installed it? (What month?) If so use SYSTEM RESTORE to restore your computer to its state prior to when you installed PC PRO SCAN.

ID
#196182 Review #196182 is a subjective opinion of poster.
Location
Visalia, California

Ascentive software is junk and then they want to charge a year later for the same junk

Looking at the number of complaints I would say this company has been ripping people off since they began.I wish I had seen the sight before I bought it.Not only buyer beware but buyer RUN AWAY!!!!!!!! I bought this junk software a year ago and it did not work at all!! So I figured I had learned a lesson and would not deal with these RIPOFF people again!! WRONG!! One year later they had the nerve to charge me again for a product that did not work in the first place. Needless to say I am very upset ,if I had not caught this DISHONEST move on my card statement Asscentive would have rip me for another $30.00 .They are refunding the money but Iam PISSED !!!!!!!!! STAY AWAY FROM ASSCENTIVE!!!
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ID
#189882 Review #189882 is a subjective opinion of poster.
Location
Walnutport, Pennsylvania
Loss
$30

Garbage Software

To anyone considering buying speed scan pro, I would suggest you try someone else's software. Speed scan pro is garbage. And just like the old saying goes, "garbage in, garbage out". I purchased this software to help speed up my computer only to learn it was not doing anything. In fact, it seemed to slow my internet service down of which they came back with some more software to fix that (which doesn't do anything either, accept maybe slow something else down they can sell you a fix for). I have two softwares on my computer from this company and my computer is worse off than it ever was. They will draw you in on a registry cleaner and then they'll keep trying to sell you more software for things you thought they were already going to clean up from a previous software you bought from them. Stay away from this software, it is no good.
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1 comment
#164316

My computer now runs S L O W E R - software is junk - does not work

My computer now FREEZES so I have to shut everything off and start over.

ID
#188991 Review #188991 is a subjective opinion of poster.
Location
Solon, Ohio
New Reviewer

This product does not work 2nd time around for me

Last year this product popped up on my screen. This time i decided to try it. When you start, it tells you to register some number. I spoke with someone in reference to this. I still can't find one. This is it for me. I cam gonna contact them for a refund, but I just want this to stop popping up on my screen. How do I do this. I have had people tell me not to bother with this, but my computer is so slow, i just wanted to take the chance. Poor me.Someone help me , please
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ID
#187444 Review #187444 is a subjective opinion of poster.
Location
Newark, New Jersey
Loss
$49

I KEEP PAYING FOR UPGRADES BECAUSE WHAT I AM SENT, NEVER SEEMS TO BE SUFFICIENT.

i bought the ascentive package on the internet because my computer needed something. when i downloaded what i paid for, there was not enough information to carry out all the functions. i had a menu come up everytime i opened my computer saying files where missing. i received the disk hoping this would fix the problem, but it didn't the same message box kept popping up. then i was told my trial was up, even though i paid for the package. in frustration i bought it again. and still the same thing is happening. i would like somebody to tell me what is going on. i can be reached on brunameyers@***.com.au
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1 comment
#147947

This is a scam. Google Ascentive!

ID
#182440 Review #182440 is a subjective opinion of poster.
Location
Perth, Western Australia

Made my computer run slower.

After down loading the software my computer ran slower. I was suckered in like many others and would like to have my money back as soon as possible. You can mail my check to 9531 Legend Isle Dr., San Antonio, Texas 78254. It's nothing but a ripoff scam. I've learn my lesson about purchasing TV and Computer ads for minimum cost. I do not recommend this product for anyone. You had better check thing out before purchase, it could save you some headaches later on. I do not like writing these type of reports but, this product does not live up to the advertisement.
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1 comment
#177784

I should know better at my age but I also was fooled into paying for the software rubbish. After finding very quickly that it was messing up my computer I removed it, even before before the payment showed up on my bank statement.

Have written it of as a 'Seniors' moment.

Don't have many, thankfully. Can't afford them!

ID
#181778 Review #181778 is a subjective opinion of poster.
Location
Brecksville, Ohio
New Reviewer

Finally Fast .com Is a rip off!

I ran a scan from them on my computer a year ago. that would be may of 2009. This Ascentive company says they are affiliated with finally fast. A year later they started debiting my account for $29.95 a month for ,what they said, was 2 programs that I signed up for. I know this is not true. the fact that they are so hard to get a hold of just shows that they are a not a honest company and Im sure they do this kind of scam in hopes that people will not pay attention to there accounts. I told the man I finally talked to (John M.)to give me my account info and he could or would not tell me my sign in or password. BECAUSE I DID NOT SIGN UP FOR IT!IT IS A CROCK!I cancelled through him and he said they would reimburse me the money. I will not hold my breath.I have to cancel my debit card to be sure.
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ID
#180185 Review #180185 is a subjective opinion of poster.
Location
Anchorage, Alaska

6 Total Fraud Charges

I have had to call this company 3 times to get a total of 6 Fraud charges off my credit card. I have had no other fraud charges from any other company. I can't believe that anyone stole my credit card number just to try to get copies of this joke of a program. I have read at least 15 other reviews with the same problem. I am now going to file a criminal report as advised. Hopefully all that have had this problem will do the same so maybe this company will wake up and fix this issue with the billing.
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3 comments
#544016

I was called by my credit card company yesterday due to what they thought was a fraudulent charge by Ascentive. They were right.

I had to cancel the card to take care of the issue and will have to wait 5 to 7 days for the new card.

I tried calling Ascentive for at least 3 hours and nobody picked up the phone. DO NOT DO BUSINESS with this company.

#146487

Please do! Stop this ongoing bogus company!!

#143137

Please be assured Ascentive does not engage in fraudulent transactions and takes these accusations very seriously. We are investigating your claims and feel that your credit card may have been compromised, through no fault of Ascentives, and fraudulently used to purchase our software.

We urge you to contact our Customer Service Department at 215-320-**** to help us investigate your situation further. We go to great lengths to help customers who have issues with our products and avoid having them contact their bank directly and issuing a chargeback. That is not only costly to us but also, if this is an actual fraudulent transaction then you may discover further unknown charges if your credit card has been compromised. Our Customer Service Department has several methods for tracking down fraud and we can help you to determine when and exactly how this transaction took place.

Plus your assistance can help our Fraud Detection Services in stopping future criminal activity. For over 11 years, Ascentive has provided customers with top notch support via phone, email and live chat.

Our services include a 30 day money back guarantee to make sure every customer is satisfied. Chargebacks can be very costly to any business, and we urge customers who suspect fraud or are unhappy for any reason to contact us first.We look forward to assisting you.Ascentive Support Team

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ID
#180054 Review #180054 is a subjective opinion of poster.
Location
Purchase, New York

I didn't order software but they charged me

My credit card company notified me of a suspicious charge by Ascentive Llc on my credit card. I did not order this software! Yet, this company had my card number??? So I refused the charge and changed my card number. I figured that they must have obtained my credit card number in some fraudulent way. It is a hassel for me ... but at least they didn't get my money for something I didn't order! Thank goodness for American Express. They have an algorithim in their software that apparently notices lots of charges to their customers and that looked suspicious to them.
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5 comments
#173323

I too have a charge pending to come out of my bank for something I have never even heard of let alone given my card details to purchase....I work for a bank so I know how the system works...This is FRAUD and I HAVE REPORTED IT....chnged my bank details so hopefully that will be an end to it.... :(

#137948

Wow, googling Ascentive software, it seems that they are in the business of charging people's credit cards fraudulently with some alarming frequency. They suck.

I loathe that thieving company. They have charged me twice now. Next stop the BBB, Gizmodo and Digg. I will let the world know just how lame this company is.

Burn in *** Ascentive. Burn in ***.

#137947

They did it me as well, twice! I have never heard of them prior. I wonder if they are some sort of scam company working in conjunction with the credit card companies/banks to accrue interest by temporarily stealing money from a collective of consumers?

#136639

I dident place an order and was charged, I filed a complaint and charges.

#136315

Dear User,

Please be assured Ascentive does not engage in fraudulent transactions and takes these accusations very seriously. We are investigating your claims and feel that your credit card may have been compromised, through no fault of Ascentives, and fraudulently used to purchase our software.

We urge you to contact our Customer Service Department at 215-320-**** to help us investigate your situation further. We go to great lengths to help customers who have issues with our products and avoid having them contact their bank directly and issuing a chargeback. That is not only costly to us but also, if this is an actual fraudulent transaction then you may discover further unknown charges if your credit card has been compromised. Our Customer Service Department has several methods for tracking down fraud and we can help you to determine when and exactly how this transaction took place. Plus your assistance can help our Fraud Detection Services in stopping future criminal activity.

For over 11 years, Ascentive has provided customers with top notch support via phone, email and live chat. Our services include a 30 day money back guarantee to make sure every customer is satisfied. Chargebacks can be very costly to any business, and we urge customers who suspect fraud or are unhappy for any reason to contact us first.

We look forward to assisting you.

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ID
#177320 Review #177320 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$59
New Reviewer

How to file claims against Ascentive

While routinely checking my bank account transactions online, I have discovered an unauthorized charge of $59.99 from originating from Ascentive, LLC. I have never done, or planned to do business with the said company. I have immediately notified my bank that the fraudulent charge has occurred, and canceled my debit card associated with the affected account. After doing some research, I've realized this is a fraudulent company and there is no benefit to a consumer to contact them directly. Usually, the first thing the naïve consumer does, is to contact the company first in hope of being given an explanation and retribution. Often the consumer is very emotional about their complaint. After some hand twisting and threats, the company eventually agrees to refund the consumer the charge, humiliating the consumer in the process, because he or she "didn't understand the rules". What I urge the consumers to do is not to waste their time and direct their energy at legally prosecuting the company. First, you have obviously determined that you are dealing with thieves, and the thieves will do everything possible at intimidating you physiologically (not giving you contact options, blaming you, and finally getting off the legal hook by refunding you). But you should keep in mind that for every 10 consumers going through this process, there will be always 20% who simply either give up, or just miss the charge and never report it. This is how the thief is earning their illegal profit. Therefore, I urge that consumers take their time and rationally approach this issue. 1. Cancel your debit/credit card to ensure no further charges. 2. Call your bank's dispute department and demand the refund. The refund will be credited to your bank account within a couple of days. 3. Research the Company. States have databases with company's registration information, founders name, address, etc. 4. Contact the authorities and file reports. It is better NOT to report against the company, file the complaint against an individual who is the head of the company. 5. File the POLICE REPORT immediately referencing similar fraudulent activity as evidenced by other consumer website complaints. In this case, the following is the information about the company. Ascentive, LLC Limited Liability Company - Foreign Entity Number: 293**** ADAM SCHRAN Title: President Address: 201 SPRING GARDEN STRE PHILADELPHIA PA 19123 I have immediately filed the report against Adam Schran (by the way, here is what looks like to be a video of this jocker on YouTube, so watch this D..k who is in charge of the company taking money out of your accounts: http://www.youtube.com/watch?v=uSBwyNnxG5w ) and Ascentive, LLC with the following authorities: Philadelphia Police Department http://www.ppdonline.org/pdf/75-561.pdf Internal Affairs Division 7790 Dungan Road Philadelphia, Pa 19111 PA FBI Agent: Janice K. Fedarcyk (202) 324-**** William J. Green, Jr. Building 600 Arch Street, 8th Floor Philadelphia, PA 19106 Philadelphia.complaints@***.fbi.gov FTC Bureau of Consumer Protection https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en#last Pennsylvania Attorney General: http://www.attorneygeneral.gov/complaints.aspx?id=451 Please do the same as I did. Don't waste your time with the ***. Thank you.
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2 comments
#420410

On 01/23/2012 saw Teamviewer add , called talked to Alescia, she dialed in on my PC. told me it was over populated by 175%, Ascentive Spyware Striker could fix it for 129.00 dollars now, a tech called, I turned my PC over to him, basically it crash, call back, he tried again, same.

I called Ascentive requested a refund. On 01/31/2012 pickup my PC.

from Best Buy it is fine now.Mean time filed dispute with Capitalone about Ascentive. Nobody will answer my calls or E-mails.

#137949

It is all true. Ascentive is nothing more than thieving ***.

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ID
#176728 Review #176728 is a subjective opinion of poster.
Location
Seattle, Washington
Loss
$60
New Reviewer

Bought ascentive "scan & sweep" yesterday and i can't use it

i bought ascentive "scan & Sweep" yesterday, because after a recommended scan i had "problems" that were "affecting my computer's performance". i didn't know i could try it for free. since my purchase, i haven't been able able to use the program i bought (unable to connect). i've contacted customer twice and the problem hasn't been resolved. yesterday, i chatted with support and they sent an e-mail with instructions to fix the problem. not only did it not fix the problem, i encountered different problems. today, i contacted support, again. as i was chatting with support, the session was ended (not by me) as i was typing.
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1 comment
#123511

that's because you unwittingly installed rogue malware onto your computer, and paid for it too! Download malwarebytes and run it, hopefully that will remove it all.

You might want to call your credit card company and dispute the charge.

P.S. don't ever pay for antispyware programs!!

ID
#173708 Review #173708 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$39